IT Operations Coordinator II
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Job Description
Remote IT Operations Coordinator supporting Labcorp’s healthcare technology access, compliance, and reporting operations. Managing permissions, audits, documentation, and process improvements.
Responsibilities:
- Coordinate and process user access requests for multiple IT and business applications
- Administer and maintain security access for IT Central, Artiva, Auditmation, Phoenix RDH, CDP, Vigilant, and related applications
- Review, validate, update, and maintain system access records and user permissions
- Perform recurring user access reviews and support quarterly access certification audits
- Support internal controls, security, compliance, and operational audit activities by compiling documentation, preparing reports, and maintaining audit evidence
- Coordinate application and licensing administration, including software license management, renewals, upgrades, and user provisioning
- Manage bulk processing requests and data maintenance activities within operational systems and platforms
- Maintain application tables, configuration records, and business support data
- Generate, analyze, and distribute operational reports for leadership and business stakeholders
- Monitor, track, and report on technology support requests, service metrics, and operational performance indicators
- Create, maintain, and improve SOPs, knowledge articles, process documentation, and training materials
- Communicate with stakeholders regarding request status, issue resolution, compliance requirements, and operational updates
- Coordinate with IT teams, business units, security teams, and vendors to resolve operational issues and support technology initiatives
- Identify process improvement opportunities and recommend automation, standardization, and workflow enhancements
- Ensure compliance with organizational policies, security standards, audit requirements, and governance practices
Requirements:
- Associate’s degree in Information Technology, Business Administration, Healthcare Administration, or a related field
- 3+ years’ experience supporting IT operations, technology administration, business operations or a related function
- 2+ years’ experience supporting healthcare, revenue cycle management, laboratory, or other regulated business environments
- 2+ years’ experience administering user access and security permissions across enterprise applications
- 2+ years’ experience supporting internal controls, access certifications, compliance reviews, or security governance activities
- 2+ years’ experience with workflow automation, reporting tools, or process improvement initiatives
- Working knowledge of IT service management and ticketing systems
- Microsoft Office Suite
- Microsoft Teams
- IT service management platforms
- Reporting and analytics tools
- Enterprise application administration
- Strong verbal and written communication skills
- Customer service and stakeholder support
- Cross-functional collaboration
- Meeting coordination and follow-up
- Data analysis and reporting
- Root cause identification
- Attention to detail and data accuracy
- Risk awareness and compliance focus
- Ability to manage multiple priorities simultaneously
- Ability to work independently with minimal supervision
- Strong judgment when handling sensitive or confidential information
- Ability to work Monday–Friday, 8:00am–5:00pm EST
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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