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Job Description
Operations talent pool supporting Kota’s regulated employee-benefits business. Contributing across support, partnerships, finance, compliance, people, and strategy.
Responsibilities:
- Build and operate benefits functions, including scheme setup, renewals, policy events, and insurer relationships
- Investigate and resolve customer support cases, communicating bad news clearly
- Build insurer and broker partnerships, including new carriers, markets, and supply relationships
- Build financial models for a non-standard SaaS business
- Make compliance, risk, and legal processes work in a regulated, multi-country environment
- Build people and talent functions
- Drive business operations and strategy, ensuring the company runs effectively
- Identify operational gaps and take ownership through resolution
- Match candidates to live roles when suitable; otherwise retain them in the talent pool for future opportunities
Requirements:
- Exceptional candidates across benefits operations, customer support, insurer and broker partnerships, finance, compliance, risk and legal, people and talent, business operations, strategy, chief of staff, or another relevant area
- Ability to identify gaps and independently resolve them
- Relevant experience demonstrated through what you have built, fixed, or changed
- Right to work in the country where you would work without requiring visa sponsorship
Benefits:
- Opportunity to join a regulated, multi-country business of approximately 100 people
- Opportunity to shape functions and close operational gaps as Kota grows
- Potential future role matching through a talent pool
- Future contact about job opportunities for up to 365 days with consent
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