Data Services Analyst
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Job Description
Data Services Analyst reviewing and reconciling clinical study data for IQVIA’s healthcare intelligence solutions. Investigating discrepancies, supporting data operations, and improving automation across global teams.
Responsibilities:
- Perform data review, reconciliation, analysis and quality control activities across multiple studies, clients, data sources, and IQVIA systems and platforms
- Investigate, troubleshoot, and resolve data discrepancies, mapping issues, exceptions, and operational problems, identifying root causes and coordinating resolution with appropriate teams
- Support study setup, maintenance, validation, testing, and ongoing operational activities across IQVIA clinical technology and data solutions
- Interpret study, data, and business requirements and apply defined rules consistently when reviewing, validating, and processing data
- Analyze information across systems and data sources to identify inconsistencies, gaps, and potential data-quality issues
- Manage assigned studies, activities, and deliverables independently, providing timely updates on risks, issues, dependencies, and milestones
- Collaborate with clinical, technical, operational, and client-facing stakeholders regarding data-related inquiries, reporting requirements, and issue resolution
- Support service requests, incidents, and change requests, including investigation, documentation, and appropriate escalation
- Produce and maintain operational reports, reconciliations, metrics, and client deliverables
- Identify opportunities for automation, standardization, and process improvement to improve data quality, reduce manual effort, and increase operational efficiency
- Contribute data and operational expertise to the continued development of technology-enabled ways of working within Data Services
- Share knowledge, best practices, and guidance with less experienced team members and contribute to a collaborative global team environment
Requirements:
- Bachelor's degree in business, Computer Science, Life Sciences, Information Technology, or a related field, or an equivalent combination of education and experience
- 3 years of experience in Data Analyst
- Strong analytical, investigative, troubleshooting, and problem-solving skills
- Experience investigating and resolving data-quality, reconciliation, or operational data issues
- Strong attention to detail with a demonstrated commitment to data accuracy and quality
- Advanced Microsoft Excel and data-analysis skills
- Experience with reporting, data reconciliation, and operational support activities
- Ability to understand business and data requirements and translate them into practical data checks and operational solutions
- Ability to work with complex datasets and investigate discrepancies across multiple data sources and systems
- Effective written and verbal communication skills, including the ability to explain complex data issues clearly to both technical and non-technical stakeholders
- Ability to independently manage multiple priorities and deliverables in a fast-paced environment
- Ability to collaborate effectively across global and cross-functional teams
- Strong customer-focused mindset and stakeholder-management skills
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