DCX Communications Associate
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Job Description
DCX BPO communications associate creating social, intranet, email, print, and podcast content. Managing brand, reputation, analytics, strategic, and crisis communications for US-focused SMB clients.
Responsibilities:
- Develop and manage content for social media channels
- Create and update content for the company intranet
- Draft and send email communications, including newsletters and announcements
- Produce printed materials such as brochures, flyers, and reports
- Develop and produce podcast content highlighting DCX's people, culture, expertise, and stories
- Enhance the company's reputation and coordinate publicity events
- Use design and publishing software to create communication materials
- Research relevant information for communication materials
- Write, edit, and proofread content for different audiences
- Collaborate with departments to understand communication needs and objectives
- Develop and implement communication strategies aligned with DCX's goals and values
- Monitor and evaluate communication campaigns and adjust as needed
- Supervise the flow of internal and external information for consistency and accuracy
- Develop, enforce, and update communication policies and procedures
- Track and analyze web, email, and social media metrics and report performance to management
- Ensure communications follow brand guidelines and tone of voice
- Prepare and manage crisis communication plans
- Respond to communication challenges promptly and effectively
Requirements:
- Bachelor's degree in communications, journalism, public relations, or a related field
- Minimum of 3+ years of relevant experience in a communications role
- Strong verbal, written, and English communication skills
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Proficient in desktop publishing software such as Canva, Adobe Photoshop, and other design tools
- Skilled in video production and editing, with the ability to create engaging multimedia content
- Proficient in Microsoft Office, particularly SharePoint, as well as content management systems and social media platforms
- Experienced in consistent social media content creation, coordinating graphics, and managing social media accounts
Benefits:
- Industry-leading salary packages
- Permanent Work From Home Setup
- Transportation Allowance
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
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