Delivery Assurance Manager
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Job Description
Global Delivery Assurance Lead responsible for project delivery standards and quality assurance. Providing oversight and advising project teams for high-quality execution across regions.
Responsibilities:
- Establish, govern, and continuously improve project delivery standards across the organization.
- Provide independent oversight of project quality, risk, and compliance while acting as a strategic advisor to project teams and leadership.
- Audit compliance with, and suggest improvements for, global project delivery standards, frameworks, and best practices.
- Train teams on QMS processes, tools, and PSA-related topics.
- Ensure consistent adoption of delivery methodologies across all regions.
- Conduct project health checks and post-project assessments.
- Monitor compliance with QMS, ISO standards, organizational policies, governance, and contractual requirements.
- Identify early warning signs, risks, and cross-project dependencies, review mitigation strategies and their effectiveness.
- Provide independent assurance to leadership on project KPIs, compliance status, and overall project health.
- Monitor project KPIs including timelines, utilization, cost performance, and client satisfaction.
- Produce executive-level reports and dashboards.
- Track SLAs, KPIs, and contract requirements for projects involving vendors or partners.
- Act as an advisor to project managers on project governance, risk, and compliance.
- Support resource assignment discussions and conflict resolution.
- Consolidate post-project performance feedback related to global project team members for department managers.
- Monitor offshore team performance against agreed operating rules.
- Monitor contractor performance against SLAs, quality benchmarks, and contractual obligations.
- Manage escalations and lead remediation efforts when delivery issues occur.
- Gather lessons learned across engagements and integrate findings into improved standards and processes.
- Identify inefficiencies and recurring issues across global delivery.
- Lead initiatives to improve project maturity, throughput, and operational efficiency.
- Lead external and internal audits, including ISO9001, ISO27001, Client audits, and compliance reviews.
- Ensure documentation practices meet audit and certification standards.
Requirements:
- Bachelor’s degree in Business, IT, Engineering, or related field; Masters degree preferred.
- 10+ years of experience in project delivery, PMO leadership, quality assurance, or delivery governance.
- Strong understanding of project management methodologies (e.g., Agile, Waterfall, hybrid).
- Experience with QMS frameworks, ISO standards, audits, and process compliance.
- Experience with PSA toolsets (e.g., SAP Business ByDesign).
- Exceptional communication, coaching, and stakeholder management skills.
- Ability to analyze complex delivery challenges and provide clear, actionable insights.
- Strong organizational awareness and ability to work across global teams and cultures.
- Experience with project delivery for Life Sciences clients is beneficial.
- MUST be authorized to work in the US (without any sponsorship)
Benefits:
- Medical, Dental & Vision plans
- 401k with company match
- Life Insurance, Short & Long-term Disability Plans
- Paid Time Off (Vacation, Sick/Personal & 10 Paid Holidays)
- Employee Referral Program
- Training & Development & Company Retreats
- Wellness Resources/Employee Assistance Program
- Remote - must live in the US
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