Delivery Manager – Maternity Cover
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Job Description
Delivery Manager leading successful implementation projects at Unily for high-profile clients. Manage relationships and drive project delivery in North America and EMEA.
Responsibilities:
- Develop and maintain comprehensive project plans that align with client objectives and delivery methodology.
- Track and manage project milestones, timelines, and deliverables to deliver key client outcomes.
- Identify, assess, and mitigate project risks throughout the implementation lifecycle.
- Coordinate resource allocation and cross-functional team activities.
- Ensure project deliverables meet quality standards and client expectations.
- Manage scope, budget, and timeline expectations with clients and internal teams.
- Build and maintain strong relationships with key client stakeholders.
- Conduct regular client check-ins and status meetings.
- Set and manage client expectations throughout the implementation process.
- Ensure clients are informed, supported, and aligned with project activities.
- Act as a primary point of contact for client implementation inquiries.
- Anticipate potential issues and proactively address client concerns.
- Guide clients through the implementation journey from kickoff to go-live.
- Coordinate activities between client teams and internal functional groups.
- Inform clients of operating model, implementation methodology, and milestone expectations.
- Provide guidance to clients on implementation best practices and requirements.
- Manage escalations and resolve implementation challenges.
- Ensure smooth transition from implementation to ongoing support.
- Partner with PS pre-sales and sales teams to scoping new opportunities where needed.
- Contribute to the development of statements of work, including scope, effort estimates, and timelines.
- Participate in client presentations outlining professional services methodology and approach.
- Support proposal development for implementation services.
- Provide input on implementation feasibility and resource requirements for potential projects.
- Maintain accurate project documentation including plans, status reports, and meeting notes.
- Track and report on project KPIs and metrics.
- Identify and implement process improvements for delivery efficiency.
- Collaborate with other Delivery Managers to standardize best practices.
- Contribute to the development of implementation methodologies and tools.
- Coordinate activities across cross-functional implementation teams.
- Provide guidance to Associate Delivery Managers and implementation team members.
- Foster collaboration between Consultants, Solutions Architects, and other team members.
- Communicate effectively with all project stakeholders.
- Contribute to knowledge sharing and team capability development.
Requirements:
- 4+ years of experience in project management, client delivery, or related roles.
- History of successfully managing software implementation projects.
- Experience building and maintaining client relationships.
- Background in managing cross-functional teams.
- Experience with software implementation or SaaS deployment.
- Strong knowledge of project management methodologies and best practices.
- Excellent planning, organizational, and time management abilities.
- Experience managing multiple projects simultaneously.
- Ability to identify and mitigate project risks effectively.
- Proficiency with project management tools and techniques.
- Excellent written and verbal communication abilities.
- Strong presentation and facilitation skills.
- Experience setting and managing client expectations.
- Problem-solving and conflict resolution capabilities.
- Ability to build trust and credibility with clients.
- Adaptability and flexibility in dynamic environments.
- Strong attention to detail and process orientation.
- Ability to work under pressure and meet deadlines.
- Analytical thinking and decision-making capabilities.
- Understanding of software implementation processes and challenges.
- Bachelor's degree or commensurate experience required.
- Project Management Professional (PMP) certification or equivalent preferred.
- Agile/Scrum certifications a plus.
Benefits:
- 23 vacation days
- 10 sick days
- 1 annual volunteer day and 1 day off for your birthday!
- Medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels.
- 1x your annual salary in Life and AD&D coverage at no cost to you.
- 5% match on your 401(k) and no vesting schedule after your first 90 days.
- Commitment to sustainability and giving back to the community.
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