Digital Support Automation Engineer
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Job Description
Digital Support Automation Engineer shaping Element Fleet Management’s enterprise digital support and workflow automation platform. Governing architecture, standards, AI evaluation, and cross-functional technical initiatives.
Responsibilities:
- Own the enterprise digital support platform strategy, governance, and technical roadmap
- Define the long-term evolution of workflow automation capabilities, platform enhancements, and technical direction
- Establish and govern enterprise workflow standards and automation frameworks
- Define architecture principles, workflow design standards, automation methodologies, documentation, testing requirements, and quality controls
- Review solution designs and serve as the technical authority for digital support architecture
- Establish technical standards and resolve complex architecture decisions
- Align platform capabilities with enterprise technology principles and operational objectives
- Lead enterprise digital support initiatives across multiple business units and technology teams
- Gather requirements, analyze business processes, design workflows, optimize solutions, and support implementation
- Evaluate emerging technologies, AI capabilities, vendor enhancements, and automation opportunities
- Recommend technology improvements that strengthen enterprise digital support capabilities
- Develop platform governance, performance measurement, technical documentation, KPIs, governance reporting, architecture documentation, operational standards, and best practices
- Collaborate across Operations, Commercial, Product, Technology, Client Experience, and other business functions
- Shape the technical foundation for enterprise digital support and influence platform direction through technical leadership
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, Business Technology, or a related discipline, or an equivalent combination of education and relevant experience
- Demonstrated experience designing, implementing, governing, and optimizing enterprise workflow automation or digital support platforms
- Experience translating business strategies and operational requirements into scalable technical solutions and automation frameworks
- Demonstrated ability to lead complex cross-functional technical initiatives involving multiple stakeholders
- Strong analytical, problem-solving, systems-thinking, and technical troubleshooting skills
- Clear communication with technical and business stakeholders and ability to influence decisions without formal authority
- Ability to balance competing priorities while independently managing multiple initiatives
- Preferred experience includes 5–7 years of progressively responsible experience supporting enterprise digital platforms, workflow automation, client engagement technologies, or conversational AI solutions
- Advanced experience with Fin/Intercom or comparable enterprise customer engagement platforms is preferred
- Experience defining automation standards, governance frameworks, and technical best practices is preferred
- Experience with REST APIs, integrations, webhooks, middleware, or related technologies is preferred
- Experience evaluating emerging technologies and recommending enterprise technology improvements is preferred
- Experience leading digital transformation or enterprise automation initiatives is preferred
- Preferred certifications may include Intercom, cloud platform, AI or automation platform, Agile, or other relevant technical credentials
- Applicants must undergo a background check after a conditional offer, if required
- Must be eligible to work in Canada based on the Canada location requirement
Benefits:
- Comprehensive health and welfare benefits for qualified roles
- Paid time-off programs, including vacation, sick leave, and holidays, for qualified roles
- Annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable
- Tuition reimbursement may be included in the benefits package
- Retirement savings plans may be included in the benefits package
- Wellness-focused benefits and amenities
- Disability-related accommodations during the application and interview process
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