Director, Fund Administration – Accounting
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Job Description
Leading Fund Administration services to scale Juniper Square's operations and strengthen client relationships. Overseeing team development and optimizing fund accounting processes.
Responsibilities:
- Responsible for staffing and capacity management, including working with the leadership team to forecast hiring needs
- Hire, onboard and train a team of varying experience level individual contributors as well as managers on general fund accounting and internal procedures and guiding the team through the proficiency certification process
- Conduct formal performance reviews and provide coaching and feedback to direct reports throughout the year
- Responsible for ensuring team satisfaction as assessed by our bi-annual employee engagement survey; design and execute on initiatives to improve team satisfaction following each survey
- Partner with the enablement team to enhance the training process and learning content
- Responsible for fund administration service delivery, including assessing customer health, ensuring that deliverables are presented accurately and on time and that the team is conducting activities within our defined scope of work
- Responsible for ensuring collection on invoices to customers and timely maintenance of contracts with customers
- Serve as internal escalation point for challenging customer situations and complex accounting questions from the team
- Identify and execute on initiatives to improve team efficiency and productivity, including collaborating with our Product Team on technology and automation improvements
- Maintain strong controls around deliverables and identify how our controls should evolve as the team scales
- Oversee the year-end audit process
- Identify out-of-scope requests from clients and collaborate with Marketing, Product and Investor Services to scope new service offerings
Requirements:
- 12+ years of fund accounting experience in private equity, venture capital, real estate, and/or hedge funds. Experience working at a fund administrator is required
- 5+ years of experience hiring, managing and developing a team of fund accountants, inclusive of managing a team of entry level fund accountants
- Passion to develop and train entry level talent and providing coaching to ensure they are successful in their role
- Possess strong client and relationship management skills to drive outcomes and meet customer needs
- Operational mindset with a strong focus on building repeatable, scalable processes
- Excellent written and verbal communications skills
- Skilled at building relationships at all levels of the organization
- Comfort with ambiguity; self-starter and entrepreneurial; inclusive attitude
Benefits:
- Health, dental, and vision care for you and your family
- Life insurance and disability coverage
- Mental wellness coverage
- Fertility and growing family support
- Flex Time Off in addition to company paid holidays
- Paid family leave, medical leave, and bereavement leave policies
- 401k retirement savings plan
- Healthcare FSA and commuter benefits programs
- Allowance to customize your work and technology setup at home
- Annual professional development stipend
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