Director, Implementations
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Job Description
Director overseeing AI-driven radiology IT implementations at Mosaic Clinical Technologies. Managing post-go-live integrations, clinical workflows, training, vendors, and cross-functional healthcare technology teams.
Responsibilities:
- Oversee the integration project work and people management of the IT Implementation team
- Oversee open issues from recent go-lives
- Implement post-go-live changes and workflow improvements
- Provide additional training when necessary
- Manage post-go-live system changes and integrated testing
- Create training documentation
- Manage the strategy and execution of all implementation integration projects
- Provide monthly report-outs to IT and operational leaders
- Oversee implementation integration project transitions and closeouts
- Analyze clinical applications, workflows, and architecture post-go-live and resolve open issues for practices and radiologists
- Analyze and oversee clinical application configuration post-implementation and report on implementation and ongoing radiologist issues
- Direct post-go-live changes, including HL7 adjustments, circuit installations, DICOM routing, and modality server deployments
- Collaborate with application vendors to troubleshoot front- and back-end system problems
- Organize and assist with additional training for IT teammates on implementation standards
- Attend weekly problem management meetings and direct the resolution of open integration problem tickets
- Supervise and interact with cross-functional internal teams including Clin Apps, PACS, Infrastructure, App Hosting, Mosaic Support, CORE, and Operations
- Provide guidance and assessments to IT Implementation teams to ensure alignment with company and customer standards
- Document standards and changes to standards
- Serve as an escalation resource for the implementation team's rotating on-call schedule and support project work during regular hours, off-hours, and weekends as needed to support practices and patient care
Requirements:
- 5+ years of Healthcare or Healthcare IT experience
- Bachelor’s Degree
- Fully efficient using Microsoft Office
- Critical thinking and ability to provide objective analysis of complex problems
- Ability to teach and create training programs for IT implementation of clinical applications
- Outstanding verbal and written communication skills
- In-depth knowledge of workflow between EHR/EMR and PACS
- Knowledge of voice recognition applications and other healthcare-related applications
- Working knowledge of networking and infrastructure
- Working knowledge of HL7
- Working knowledge of DICOM
- Working knowledge of application hosting
- Working knowledge of workstation troubleshooting
- Genuine passion for the potential of AI to improve patient outcomes
Benefits:
- Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from
- Compensation Reviews
- Career Growth Opportunities
- Flexible Remote Schedules
- Generous PTO Plans
- Paid Holidays
- Health & wellness coverage options
- 401k benefits
- Family planning
- Telehealth
- Annual discretionary bonus
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