Director of Apparel Operations – Systems
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Job Description
Breezy Golf operations director owning ERP/EDI systems, fulfillment, freight, inventory, and 3PL networks for a fast-growing apparel brand. Leading wholesale compliance and operations teams.
Responsibilities:
- Own the operational systems stack, including ERP, EDI, Shopify integrations, 3PL connections, shipping, and returns tooling
- Manage ERP item setup, order flows, inventory synchronization, and operational reporting
- Onboard 3PLs and other tools through mappings, testing, documentation, and go-live
- Lead the Breezy systems transition, including configuration, migration, process redesign, automation, and data-accuracy enforcement
- Partner with distribution centers and warehouse teams on throughput, order accuracy, on-time shipping, and returns processing
- Manage the 3PL network and outbound carrier mix, including SLAs, rate negotiations, capacity planning, service levels, and shipping costs
- Own peak readiness for BFCM and major drops, including staffing, inventory positioning, and carrier capacity
- Manage EDI operations with retail partners, including order acknowledgments, ASNs, routing-guide compliance, labeling, and chargeback prevention and disputes
- Own inventory accuracy through cycle counts, receiving discipline, and reconciliation across distribution centers, 3PLs, and systems
- Manage inbound international freight, customs, duties, and delivery windows into distribution centers and 3PLs
- Liaise with apparel production on receiving and launch-readiness plans and downstream risks
- Develop the Operations Team through KPIs, training, safety, and accountability
- Build and maintain SOPs and run a weekly operations metrics cadence
- Partner cross-functionally with merchandising, marketing, commerce, finance, and apparel production
Requirements:
- Deep, hands-on ownership of a mid-market cloud ERP and EDI, such as SPS Commerce or similar
- Ability to configure, troubleshoot, and improve ERP and EDI systems directly
- Experience onboarding partners onto an ERP/EDI stack, including retailer mappings, 3PL integrations, testing, and go-live
- 7+ years of experience in logistics, fulfillment, or distribution operations for apparel or consumer products
- At least 2 years of people-management experience
- Experience managing inbound international freight, customs, and duties into a domestic distribution center
- Proven 3PL management experience, including selection, SLA negotiation, scorecarding, and switching providers when needed
- Wholesale/B2B operations experience with major-retailer compliance, routing guides, ASNs, and chargeback management
- Detail-obsessed, process-driven, and calm under pressure
- Strong people-management skills, including setting standards, giving direct feedback, and building self-sufficient teams
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