Director of Client Services
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Job Description
Director of Client Services leading communications and advertising for Kahntact agricultural clients. Responsible for client relationship management and strategic planning.
Responsibilities:
- Responsible for leading, establishing, maintaining, and enhancing effective relationships with existing clients
- Planning and directing communication and advertising campaigns and projects, on time and on budget
- Understanding client’s wants and bridging the gap between creative and client to lead to successful solutions
- Working collaboratively with the team for a strategic plan to be laid out
- Leading the composition and presentation of the strategic direction with the client and obtaining client approval
- Developing an integrated client communications plan based on various recommendations
- Defining KPI’s and consulting with clients to establish correct measurement goals
- Serving as the primary client contact engaging with a high sense of urgency
- Strategically identifying client service requirements through rapport building
- Staying on top of industry issues, technologies, and opportunities
- Participating in industry events
- Managing SOW, Budget, and Project timelines when a PM is not assigned
- Attending internal project review meetings and providing next steps feedback to the team
- Confirming estimate approvals before project kick-offs
- Partnering with Project Management to ensure adherence to the scope of work
- Conducting project post-mortem with PM and Director of Agency Performance to gauge customer satisfaction
- Managing Client Budget Control Report (BCR), including forecasting, and monthly invoicing
- Assisting the PM with day-to-day development of advertising activities with approved plans
- Acquiring knowledge of client’s business for anticipating marketing problems and opportunities
- Completion of annual “Strategic Account Plan” for each assigned client
- Leading strategy and planning meetings
- Proofreading copy, proofs, and other media for accuracy.
Requirements:
- Significant experience 10+yrs in professional client relationship management
- Experience leading and managing a team
- A solid background in advertising, communications, design or marketing
- The ability to plan and strategize at a senior level within advertising for the Agriculture Industry
- Extensive and proven ability to Manage a Client Budget Control Report (BCR), including forecasting, and monthly invoicing
- A persuasive and confident approach to creative projects
- Excellent written and oral communication skills
- Effective team management capabilities
- A keen attention to detail and budgetary restraints
- Full awareness of creative processes and techniques – including digital platforms
- The willingness to note relevant trends and develop ideas
- The ability to work as an authoritative figure in a busy team.
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