Director of Customer Success, Insights
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Job Description
Director of Customer Success & Insights responsible for customer onboarding and implementation for solution adoption. Ensuring continuous customer relationship improvement through actionable insights and strategies.
Responsibilities:
- Lead customer onboarding and implementation to ensure customers achieve measurable value
- Build trusted relationships with business owners and key customer stakeholders
- Monitor customer adoption, identify risks early, and develop strategies that improve long-term success
- Gather customer feedback, operational observations, and implementation insights to identify trends across the organization
- Turn customer insights into actionable recommendations that improve products, services, processes, and the overall customer experience
- Partner with leadership to ensure customer intelligence influences business decisions
- Build scalable customer success frameworks, implementation playbooks, and best practices that support long-term growth
Requirements:
- Led customer success, implementation, consulting, or business transformation initiatives
- Worked directly with business owners or executive stakeholders
- Helped customers achieve measurable operational or business improvements
- Identified patterns across customer experiences and translated them into meaningful business recommendations
- Built strong cross-functional relationships to improve customer outcomes
Benefits:
- HMO
- Paid Leaves
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