Strategic Customer Success Manager
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Job Description
Strategic Customer Success Manager facilitating customer operations with IoT solutions at Samsara. Collaborating with cross-functional teams and driving customer success initiatives for Fleet customers.
Responsibilities:
- Ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform
- Compose joint success plans with customers
- Orchestrate executive business reviews
- Conduct workshops with customers to recommend workflow changes
- Understand the capabilities of the Samsara platform
- Partner with cross-functional teams to drive progress on customer requests
- Serve as a mentor to the wider Customer Success teams
- Champion and embed Samsara’s cultural principles
Requirements:
- 6+ years of work experience in a senior Customer Success, account management, or strategic consulting role
- Experience supporting Enterprise SaaS and/or Fortune 500 companies
- Strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively
- Passion for going above and beyond the call of duty
- Bachelor’s degree from a 4-year institution
Benefits:
- Comprehensive health and parental leave plans
- Flexible, employee-led remote model
- Professional development stipend
- Performance-based bonus/variable pay
- Equity opportunities for eligible roles
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