Director of Customer Success
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Job Description
Director of Customer Success responsible for client retention and executive alignment in healthcare transformation. Leading teams and driving outcomes for complex client engagements in value-based care.
Responsibilities:
- The Director of Customer Success is accountable for the overall success, retention, expansion, and executive alignment of Vatica + Cozeva’s most strategic and complex client relationships.
- This role operates as a senior leader and trusted executive advisor, owning multi-product engagements across risk adjustment, quality, analytics, and clinical programs.
- Lead high-performing client success and engagement teams, driving measurable client outcomes.
- Influences product and operational strategy, ensuring Vatica + Cozeva are positioned as indispensable partners in advancing value-based care.
- Act as a trusted advisor to senior client leadership, deeply understanding client strategy, regulatory pressures, financial goals, and operational constraints.
- Ensure clients achieve measurable outcomes across risk adjustment, quality, and value-based care performance.
- Oversee development and delivery of executive business reviews (QBRs) that clearly articulate value, performance trends, ROI, and future opportunity.
- Serve as the voice of the client internally, influencing product roadmap, service design, and operational priorities based on aggregated client insights.
Requirements:
- 10+ years of progressive experience in healthcare, healthcare technology, or healthcare consulting, with significant time in client-facing leadership roles.
- Demonstrated success leading large, complex healthcare client relationships, preferably involving Health Plans, IPAs, MSOs, ACOs, or large provider networks.
- Must have a deep knowledge of value-based care, including:
- Risk Adjustment (e.g., CMS-HCC, HHS-ACA)
- Quality programs (e.g., HEDIS, Stars, MSSP/ACO)
- Proven ability to operate at the executive and C-suite level, influencing strategy and navigating complex stakeholder environments.
- Strong experience leading cross-functional, matrixed teams and developing high-performing talent.
- Exceptional analytical, communication, and executive presentation skills, including advanced PowerPoint storytelling.
Benefits:
- Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
- Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
- 401k plans– we want to empower you to prepare for your future
- Room for growth and advancement- we love our employees and want to develop within
- Comprehensive Medical, Dental, and Vision insurance plans
- Tax-free Dependent Care Account
- Life insurance, short-term, and long-term disability
- Excellent PTO policy (everyone deserves a vacation now and then)
- Great work-life balance environment- We believe family comes first!
- Strong supportive teams- There is always a helping hand when you need it
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