Director of Delivery Excellence
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Job Description
Director of Delivery Excellence ensuring predictable and scalable delivery in a growing consulting firm. Leading quality and continuous improvements in professional services delivery.
Responsibilities:
- Define and maintain delivery frameworks, playbooks, and engagement models across all practices
- Own delivery quality metrics (on-time, on-budget, scope adherence, client satisfaction)
- Identify systemic margin leakage and delivery inefficiencies
- Drive adoption of delivery best practices across pods and practices
- Establish governance to ensure consistency and transparency
Requirements:
- 12–18+ years in professional services delivery
- Background in data, analytics, automation, or enterprise technology consulting
- Experience operating at scale (100+ consultants)
- Experience in Big 4, top-tier consulting, or high-growth services firm strongly preferred
Benefits:
- Supportive, community-focused culture
- Work from home concept
- Opportunities to solve unique challenges
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