Director of Growth – Patient Access
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director of Growth & Patient Access leading and scaling client scheduling at Mood Health. Overseeing a growing team and driving client acquisition and revenue growth in mental healthcare.
Responsibilities:
- Manage, coach, and scale a team of Booking Specialists (6+ and growing)
- Establish performance metrics, KPIs, and accountability frameworks
- Create a high-performance culture focused on conversion, speed, and client experience
- Hire, onboard, and train new team members as the function scales
- Own the end-to-end booking funnel—from inbound inquiry to scheduled session
- Optimize scheduling workflows to improve speed-to-book and conversion rates
- Ensure clients are matched with the appropriate clinician based on needs, availability, and licensure
- Monitor and improve no-show rates, reschedules, and overall booking efficiency
- Operate with a sales-oriented mindset—driving urgency, follow-up, and conversion
- Collaborate with Clinical Partnership teams to maximize ROI on inbound leads
- Analyze funnel metrics and continuously test improvements to increase booked sessions
- Identify opportunities to expand access and reduce friction in the client journey
- Partner closely with Clinical, Recruiting, and Product teams to align supply and demand
- Provide feedback loops on clinician availability, client demand trends, and scheduling gaps
- Help shape systems, tooling, and automation to support scale
Requirements:
- 5+ years of experience in operations, sales, or customer experience, preferably in healthcare, telehealth, or high-volume service environments
- 2+ years of people management experience, with a track record of building and scaling teams
- Strong sales and conversion mindset—comfortable owning metrics and driving outcomes
- Experience with scheduling, intake, or call center operations is highly preferred
- Data-driven, with the ability to analyze funnels and optimize performance
- Exceptional communication skills with a balance of empathy and efficiency
- Comfortable operating in a fast-paced, evolving startup environment
Benefits:
- Competitive base salary + generous performance-based bonuses for exceeding booking goals.
- Be part of a mission-driven company that’s rewriting the playbook for mental healthcare.
- A collaborative, supportive culture where your work directly impacts lives every day.
- Growth opportunities—develop customer-facing, communication, and sales skills in a fast-growing healthcare company.
Similar Jobs
Vice President, Growth and Marketing
Vice President of Growth & Marketing leading marketing strategies for AgelessRx's longevity-focused platform. Responsible for performance-oriented operations and team accountability across growth channels.
Trainer for Growth Marketing
Trainer for Growth Marketing at WBS TRAINING, responsible for empowering participants in a remote learning environment. Focused on competency development and innovative teaching methods for adult education.
Growth Marketing Trainer, m/f/d
Trainer für Growth Marketing at WBS TRAINING focusing on competence development of participants. Engaging learners actively in training and motivating them in a positive environment.
Growth Marketing Manager
Manager, Growth Marketing leading integrated demand generation programs across digital channels at Patch My PC. Responsible for driving lead generation and optimizing marketing performance.
Head of Growth Marketing
Lead growth marketing for EverHealth's SaaS solutions, driving brand awareness and customer acquisition. Manage a highly skilled team to execute cohesive and comprehensive marketing strategies.
Growth Strategist
Growth Strategist blending client account management and growth strategy for a Swiss company. Remote role focusing on performance marketing and keen data analysis.
Growth Hacker, B2C
Growth Hacker specializing in attracting high-intent participants for market intelligence exchange. Building growth systems and acquiring participants across global markets.
Manager – Strategy & Growth
Manager for Amazon Strategy & Growth at Kraft Heinz, shaping the growth agenda within Amazon's ecosystem. Leading strategic plans, data analysis, and cross-functional alignment for sustainable profitability.
Head of Growth
Head of Growth at Promova managing B2C subscription funnels across web and mobile. Focusing on creative optimization, user experience, and analytical workflows for enhanced learner engagement.
Manager – Growth & Performance
Manager leading Amazon Growth & Performance for revenue generation, overseeing advertising, rank, listings, and launches. Responsible for strategic leadership and hands-on execution to drive growth and profitability.
Growth Support Coordinator – Leadership Programs
Growth Support Coordinator in a flexible remote role supporting online program communication. Engaging in structured activities and ongoing professional development within a supportive framework.
Growth Support Coordinator – Leadership Programs
Growth Support Coordinator supporting remote leadership programs with flexible scheduling. Managing communication and coordination activities in a structured online setting.
Digital Growth Strategist
Strategic thinker advising executive leadership on digital growth strategies. Leading multidisciplinary teams to enhance client experiences and performance metrics.
Senior Growth Marketer
Growth Marketer at BitterBrains focusing on product marketing and revenue generation through acquisition. Leading marketing functions and collaborating closely with leadership teams in a fully remote environment.
National Director – TPA Growth
National Director of TPA Growth driving enterprise-level acquisitions for healthcare services. Selling complex solutions like claims repricing directly to TPA executive leadership in a senior hunter role.
National Director – Health Plan Growth
National Director of Health Plan Growth leading enterprise sales efforts. Driving net-new business and building relationships across national and regional health plans with innovative healthcare solutions.
Growth Manager, Senior Manager – ABM
Growth Manager/Sr. Manager, ABM at AVOXI overseeing account-based marketing initiatives. Collaborating with cross-functional teams to optimize campaign performance and drive enterprise growth.
Director, Growth – Airborne & Missions Solutions
Senior Director, Growth leading business development for military intelligence operations with Leidos. Driving growth strategies and managing a complex multi-billion dollar portfolio within Airborne & Mission Solutions.
Senior Manager, Growth Marketing, Web – Mobile
Senior Manager, Growth Marketing at Begin, leading full-funnel acquisition strategy and scaling subscriber growth. Collaborating with teams across web and mobile ecosystems.
Head of User Acquisition – Mobile
Head of User Acquisition leading mobile performance marketing strategies for SDG's social discovery platforms. Driving user growth and team collaboration across marketing and analytics initiatives.