Director of Implementation Services
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Job Description
Director of Implementation Services managing ERP implementations for healthcare organizations. Overseeing complex projects within a dynamic remote team in North America.
Responsibilities:
- Oversee a portfolio of concurrent healthcare ERP implementations.
- Establish and monitor implementation performance metrics including delivery timelines, project health indicators, capacity alignment, client outcomes and adoption milestones.
- Lead recovery strategies for at-risk implementations and ensure lessons learned are incorporated into future delivery practices.
- Drive on-time, on-budget delivery performance through disciplined execution while accelerating efficiency improvements for our team and our clients.
- Reduce variability across projects and increase implementation predictability.
- Assess the current implementation approach and introduce improvements that increase consistency, reduce delivery risk, accelerate time to value and strengthen client outcomes.
- Analyze delivery trends, project escalations, and post-go-live outcomes to identify systemic improvement opportunities.
- Lead complex ERP deployments within hospitals and healthcare systems.
- Partner with CFOs, finance leaders, and IT stakeholders to guide financial system modernization.
- Ensure integration alignment across EHR, payroll, materials management, and banking ecosystems.
- Partner with Product, Sales, and Client Success to improve how implementations are scoped, prepared, and transitioned across the client lifecycle.
Requirements:
- 8+ years of experience leading ERP or enterprise SaaS implementations.
- 5+ years in a people leadership role managing implementation teams.
- Demonstrated experience delivering complex, multi-module implementations.
- Proven experience scaling delivery teams.
- Strong operational discipline and data-driven mindset.
- Strategic thinking with hands-on execution.
- Executive-level communication skills.
- Client-centric mindset.
- Change management leadership.
- Experience with financial ERP systems (GL, AP, AR, budgeting, reporting, materials management).
- Familiarity with healthcare EHR integrations and healthcare regulatory environments.
- Experience building or scaling implementation methodologies in a growth-stage SaaS organization.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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