Director of Insurance Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director leading insurance operations for Odevo, an international residential property management company. Managing teams, broker partnerships, scalable processes, renewals, reporting, and growth across the US market.
Responsibilities:
- Serve as the strategic and operational backbone of Odevo's Insurance Group
- Own the systems, processes, people, and data enabling the insurance program to perform at scale
- Directly manage Insurance Coordinators, Senior Insurance Coordinators, and regional Insurance Leads across the US market
- Design and lead team operating cadence
- Partner with HR and senior leadership on organizational design
- Manage Odevo's national network of broker partner relationships from prospecting through policy placement
- Manage broker SLAs, service levels, and escalation pathways
- Facilitate business reviews with broker partners
- Identify opportunities to expand, adjust, or deepen broker partnerships
- Own the end-to-end operational model for insurance delivery, including data intake, policy tracking, renewals, and post-placement servicing
- Work with Op Co leadership to prioritize high-opportunity accounts
- Design, document, and continuously improve standard operating procedures
- Lead process improvement initiatives
- Own brokerage channel reporting, including growth, retention, penetration, commission financials, and team performance metrics
- Translate data into actionable insights and recommendations for senior leadership
- Partner with data and technology teams to improve systems and reporting infrastructure
Requirements:
- 5+ years of work experience in insurance, including insurance operations, insurance brokerage operations, in-house risk management, or a related field
- 2+ years managing a team
- Demonstrated ability to develop and performance-manage direct reports
- Strong working knowledge of P&C insurance products
- Proven ability to manage external partner relationships at a program level
- Strong written and verbal communication skills, including presenting to senior stakeholders
- Experience building high-performing teams in fast-moving, matrixed environments
- Ability to build systems and processes and hold teams accountable to using them
- Data-driven and analytical; comfortable owning reporting, building trackers, and using data to guide decisions
- Comfort with ambiguity and growth
- Experience working with or within HOA management companies, community association management, or similar property management environments preferred
- Experience working in a portfolio company or matrixed organization preferred
- P&C license held or ability to obtain
Benefits:
- Fully remote work arrangement
- Some travel for broker partner office visits, Op Co locations, company-sponsored meetings and trainings
Similar Jobs
Head of Fraud Operations
Head of Fraud Intelligence transforming SentiLink’s identity verification and risk solutions through scalable fraud operations. Building fraud insight, prevention impact, analyst development, and cross-functional influence.
Senior Director, Customer Operations Strategy, AI & Automation
Engageware Senior Director scaling customer operations, AI, and automation across SaaS customer success, support, services, and marketing. Building systems, workflows, data visibility, and operating discipline for growth.
HIM Operations Specialist
HIM Operations Specialist indexing and managing clinical documentation for Advocate Health, a nonprofit integrated U.S. health system. Supporting EHR record completion, chart correction, and clinician documentation workflows.
Operational Excellence Consultant – Director
Operational Excellence Director leading Honeywell Aerospace’s Lean AOS transformation. Optimizing end-to-end supply chains through coaching, Kaizen, change projects, and digital innovation.
Senior Projekt- und Prozessmanager, Customer Activation
Projekt- und Prozessmanager für Kundenaktivierung beim deutschen Glasfasernetzbetreiber OXG. Steuerung von FTTX-Roll-outs, Kundenanschaltungen, IT-Anforderungen und Partner-Onboarding.
Payer Authorization Operations Associate
Payer Authorization Operations Associate supporting Abby Care’s AI-enabled family-led home-care platform. Managing authorization documentation, payer requirements, and caregiver-family communications.
Financial Operations Lead, Vendor Operations
Financial Operations Lead managing vendor contracts, invoices, spend, and governance for Airbnb’s global hospitality marketplace. Driving vendor finance efficiency across cross-functional teams.
Senior Operations Manager – Travel Agency
Senior operations manager coordinating vendors, domains, app stores, email operations, and QA for Travel Hack’s private-rate travel platform. Driving launch readiness through evidence-based administration and reporting.
Legal Operations Manager
Legal Operations Manager optimizing workflows, technology, and metrics for Agiloft’s contract lifecycle management software. Managing CLM processes, legal budgets, automation initiatives, and departmental performance.
Manager, Monitoring Operations
Novartis patient-support monitoring manager overseeing call, case, and compliance quality programs. Delivering CRM analytics, governance reporting, and continuous-improvement insights.
Advanced Brokerage Operations Professional, Licensed
Licensed brokerage operations professional answering calls and processing complex account transactions for Thrivent, a membership-owned financial services organization. Providing accurate service remotely to members, field professionals, and internal teams.
Field Operations Coordinator
Field Operations Coordinator conducting vehicle inspections for OPENLANE's digital wholesale auto marketplace. Coordinating dealerships, documenting vehicle conditions, and submitting inspection reports.
Vice President, Operational Excellence
Vice President leading operational excellence, labor strategy, training, and profitability for Take 5 Oil Change. Driving process improvement across 700+ corporately owned shops and field teams.
Spécialiste des opérations de prêts
Lending operations specialist processing loan transactions, documentation, and service requests for BMO, a Canadian personal and commercial bank. Supporting reconciliations, regulatory controls, escalations, and process improvements.
Professional Services Operations Specialist – Northeast
Professional Services Operations Specialist streamlining pre-sales operations for GuidePoint Security, a cybersecurity solutions provider. Managing SOWs, Salesforce data, proposals, quality assurance, and workflow improvements.
Operations Executive
Operations Executive coordinating compliance and club audits across the Premier League’s female and male football talent pathways. Managing logistics, action plans, reporting, stakeholder communications, and safeguarding-related assessment processes.
Director of Development Strategy – Operations
Director optimizing global fundraising strategy and operations for New Energy Nexus, an NGO supporting clean-energy entrepreneurs. Leading distributed teams, pipelines, proposals, CRM systems, and fundraising collateral across international programs.
Operations Analyst
Operations Analyst improving residential program tools, reporting, and processes. Developing Excel solutions, managing project timelines, and supporting change rollouts.
Pharmacy Operations Coordinator
Pharmacy Operations Coordinator overseeing PBM claims and formulary processes for American Health Plans. Supporting CMS compliance, Medicare reporting, audits, member eligibility, and plan operations.
Insurance Operations Specialist
Insurance Operations Specialist improving agency workflows and platform adoption for Outmarket, an AI-powered commercial insurance platform. Partnering with clients and CSMs on training, enablement, issue triage, onboarding, renewals, and expansion.