Director of Partner Operations – Absence
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Job Description
Director of Partner Operations overseeing partner relationships in Absence team. Driving operational excellence and managing high-performing teams for improved service delivery.
Responsibilities:
- Oversee all aspects of operational partner relationships within the Absence team
- Establish and maintain accountability by tracking partner-identified action items
- Act as the Voice of the Partner with Product and Engineering teams
- Develop data-driven narratives that translate operational metrics into strategic insights
Requirements:
- Bachelor’s degree required, preferably in Business, Operations, or a related field; MBA or advanced degree preferred
- 7+ years of experience in operations, partner management, or service delivery roles within high-volume, regulated or customer-facing environments
- 5+ years of proven experience leading teams
- Exceptional executive communication, governance, and stakeholder-management skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Benefits:
- Comprehensive programs for global mental health, well-being, work-life, and heath navigation needs
- Expert leave solutions designed for compliance, clarity and care
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