Senior Manager, Identity Operations
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Job Description
Senior Manager, Identity Operations managing day-to-day operations for enterprise identity and access management services. Driving standardization and operational excellence across identity services in Danaher Corporate IT.
Responsibilities:
- Lead and manage L1/L2 identity operations, including incident management, service requests, and access management processes, owning end-to-end service delivery.
- Provide technical leadership and operational oversight across Active Directory, Microsoft Entra ID, SailPoint, and adjacent identity platforms.
- Act as an escalation point for complex identity-related incidents and partner with IT teams to resolve systemic issues.
- Define, implement, and own identity operations KPIs including SLA adherence, provisioning and deprovisioning cycle times, and access review completion rates.
- Drive automation and process standardization to reduce manual effort and operational risk within identity services.
- Ensure identity operations align with security, compliance, and audit requirements across the enterprise.
- Develop and coach team members, supporting performance management and operational capability growth.
Requirements:
- Bachelor’s degree in information technology, Computer Science, or a related field
- 7+ years of experience in identity and access management operations or related IT infrastructure roles
- 4+ years of people leadership experience managing technical operations teams
- Hands-on operational experience with Active Directory and Microsoft Entra ID in an enterprise environment
- Experience supporting identity governance platforms such as SailPoint or Saviynt
- Solid experience with ServiceNow
- Experience defining and managing operational KPIs, SLAs, and continuous improvement initiatives
Benefits:
- Health care program
- Paid time off
- Flexible working arrangements
- Professional development opportunities
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