Franchise Operations Director
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Job Description
Franchise Operations Director providing operational support and coordination for franchise partners in the hospitality industry. Managing openings, transfers, and ensuring brand standards are met.
Responsibilities:
- Coordinates support for franchise partners with Design and Construction for PIP support
- Orchestrates inn openings, property transfers, and ownership changes with existing and new franchisees
- Works closely with other departments to provide operational support for franchise partners
- Reviews inn level rate strategies, marketing strategies, and quality/service standards to ensure the inn meets brand goals
- Promotes growth, upholds brand standards, policies, and procedures, and implements brand initiatives
- Acts as trainer and coach for franchisees in the area of customer service and guest relations
- Analyzes financial reports of the franchise operations department
- Ensures franchise partners, FAC members, owners, and operators’ business support needs are met
Requirements:
- Bachelor’s degree in a related field or equivalent work experience
- 5 years of hospitality hotel operations experience with a proven track record
- Hotel franchise operations experience preferred
- Goal-oriented and self-motivated individual with excellent relationship-building skills
- Ability to work with different cultural backgrounds
- Home-based position requiring 90% travel
- Analytical and critical thinking skills with an advanced understanding of cash flow and profitability
- Excellent verbal and written communication, presentation, and reporting skills
- Computer literate and proficient in Microsoft Office
Benefits:
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
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