Director of Partner Success
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Job Description
Director of Partner Success managing partnerships with oncology practice partners at Protocol Behavioral Health. Ensuring effective communication and performance tracking to optimize partnership results.
Responsibilities:
- Own and manage ongoing relationships with oncology practice partners, ensuring clear, consistent communication between key stakeholders on both teams
- Monitor and report on partnership performance metrics, providing actionable insights to partner practices and internal leadership
- Plan, organize, and lead quarterly JOC meetings with practice partners
- Collaborate cross-functionally to integrate and align operational workflows between our organization and partner practices
- Continuously evaluate and optimize workflows to improve efficiency, performance outcomes, and overall partner experience, including adapting to new software releases or operational updates
- Support launch and implementation of new practice partnerships
- Perform other duties as assigned
Requirements:
- 7-10 years of experience in healthcare operations, customer success, or partner management roles.
- Particular experience managing successful operational partnerships and maintaining strong relationships with stakeholders across organizations.
- Strong organizational skills with exceptional attention to detail, and the ability to manage multiple priorities simultaneously.
- Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders.
- A strong problem-solving mindset, with sound judgment and the ability to navigate complex operational challenges
- Comfort operating in a fast-paced, early-stage environment, with adaptability to ambiguity and ongoing change
Benefits:
- Flexible remote work
- Competitive healthcare coverage
- Generous paid time off
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