Customer Engagement Manager
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Job Description
Customer Engagement Manager driving B2B SaaS adoption at Wispr. Managing customer relationships and training for product usage and expansion in a remote setup.
Responsibilities:
- Run pilots — scope success criteria, drive engagement, and create a path to conversion
- Own onboarding and rollout — build launch plans, align stakeholders, and help teams reach value quickly
- Drive product adoption — train and enable customers on Wispr, sharing best practices that help transform their day-to-day work
- Build customer relationships — earn trust with champions, admins, and business stakeholders
- Enable expansion — map teams, use cases, and value stories, then partner with AEs on growth opportunities
- Lead check-ins and QBRs — reinforce value, identify blockers, and align on next steps for adoption and growth
- Bring insight back to Wispr — share customer patterns, adoption blockers, product feedback, and expansion signals
Requirements:
- 2+ years of account management, customer success, or post-sales experience in B2B SaaS
- You have owned pilots, onboarding, or engagements for enterprises
- You are deeply customer-obsessed and adapt your approach to each customer’s goals and environment
- You have strong product fluency and can make new products feel simple and valuable
- You bring energy, confidence, and presence in customer interactions
- You know how to drive adoption using customer conversations, usage signals, and repeatable best practices
- You partner well with AEs on expansion, renewal, and procurement conversations
Benefits:
- Generous equity grant
- 401k matching
- Relocation bonus
- Health, vision, dental insurance
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