Director of Sales
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Job Description
Director of Sales selling AudioCodes’ AI-powered Voca CIC contact center solutions to UK enterprises. Building pipeline, leading full-cycle deals, and replacing legacy CCaaS platforms.
Responsibilities:
- Build qualified customer opportunities for Voca CIC in the United Kingdom
- Conduct account research, targeted prospecting, customer discovery, executive engagement, and opportunity follow-up
- Own the sales journey from initial outreach and qualification through buying process, commercial negotiation, signature, and customer handover
- Collaborate with regional Sales leadership, presales, Marketing, Product, and commercial stakeholders
- Investigate customer challenges, evaluate options, and explain recommendation implications
- Maintain visibility of priorities, progress, risks, documentation, and next steps
- Find Voca CIC opportunities across AudioCodes’ installed base of Microsoft Teams enterprises
- Generate additional opportunities through outbound prospecting, networking, and industry events
- Lead full-cycle deals with presales support and hand over signed deals for implementation
- Replace legacy on-premises contact centers and underused premium CCaaS platforms by building the business case with buyers
- Meet or exceed quarterly and annual sales targets
- Develop initiatives to expand the region
Requirements:
- 5+ years of direct new business sales into UK enterprises in Contact Center, CCaaS, UC or Conversational AI — Mandatory
- Track record of beating quota on owned deals, including some self-sourced deals — Mandatory
- Experience navigating complex buying cycles with operations, IT, procurement, and C-suite stakeholders — Mandatory
- Solid Contact Center/CX knowledge and ability to learn new technologies quickly — Mandatory
- Consultative selling style — Mandatory
- Based in the UK and willing to travel to meet customers face to face — Mandatory
- Knowledge of Teams Phone and the wider Microsoft ecosystem — Advantage
- Existing network of CX and IT decision-makers across UK enterprises — Advantage
- Demonstrable wins against incumbent Contact Center platforms — Advantage
- Experience selling Conversational AI or voice agent solutions — Advantage
- Independent, creative, and resourceful
- Team player who leads with trust and openness
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