Director, Professional Services Group
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Job Description
Director leading P&C insurance consulting engagements for Martin, a tech-enabled insurance advisory firm. Scoping client work, safeguarding quality, growing accounts, and mentoring consultants.
Responsibilities:
- Lead discovery and scoping for new opportunities, defining client requirements, deliverables, and delivery assumptions
- Represent the Professional Services Group in reviews of complex or nonstandard engagements before commitments are made
- Own changes to engagement scope, partnering with Sales on pricing and with Operations on capacity and timing
- Serve as the primary consulting contact and a trusted advisor for client accounts, including ongoing support for largest clients
- Lead value-focused renewal conversations and identify follow-on work and opportunities to expand client relationships
- Ensure every client sees measurable value from their engagement with Martin
- Conduct quality reviews on large and first-time projects before delivery to clients
- Maintain and improve quality checklists used on routine work, and capture lessons learned across engagements
- Provide clearly scoped work to the Operations team regarding client deliverables
- Collaborate with Operations, provide input on staffing for key accounts, and partner on milestones, expectations, and project health
- Contribute to consulting methodologies, playbooks, and reusable assets
- Identify services that could be standardized or productized
- Mentor consultants in P&C domain knowledge and consultative skills
Requirements:
- 10+ years of experience in P&C insurance, including at least 5 years leading client-facing consulting engagements
- Deep knowledge of the insurance product lifecycle, including product development, regulatory compliance, and state filings
- Proven success scoping complex engagements and managing scope throughout delivery
- Executive presence and the credibility to advise, and constructively push back with, senior client stakeholders
- A track record of setting clear standards and leading through others
- Excellent written and verbal communication skills
- Attention to detail and quality
- Experience with simultaneously managing multiple projects and stakeholders
- Experience at a consulting firm, carrier, or MGA serving multiple insurance lines
- Experience supporting technology-enabled services, platforms, or software implementations
- Experience building consulting methodologies, playbooks, or quality programs
- Experience and desire to be a People Manager is a plus, as this role will grow to have direct reports
Benefits:
- Base salary plus bonus potential
- Profit sharing
- Health, dental, and vision insurance
- 401(k) retirement plan options
- Generous, flexible paid time off (PTO) policy
- Fully remote work environment
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