Director/Sr. Director, Patient Support Programs
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Job Description
Patient support programs director advancing access and affordability for Liquidia’s pulmonary hypertension therapies. Leading HUB vendors, reimbursement, adherence, and compliance programs.
Responsibilities:
- Provide strategic framework and guidance for developing, deploying, and continuously improving patient support and affordability programs
- Design and maintain programs covering reimbursement support, case management, adherence and persistency, nurse educators, copay assistance, PAP, bridge, and quick-start free drug programs
- Develop annual patient support strategies and tactical plans with Market Access and Commercial leadership
- Monitor copay accumulators, maximizers, and Alternative Funding Programs and incorporate implications into program design, business rules, and gross-to-net planning
- Negotiate and execute patient support program vendor agreements, including scope of work, business rules, service levels, and pricing
- Monitor KPIs and SLAs, including time to first fill, benefits investigation accuracy, prior authorization turnaround, adherence, persistency, and case closure rates
- Lead quarterly business reviews for patient support program vendors
- Manage day-to-day program and vendor operations, escalations, case-level issue resolution, and operational meetings
- Develop and maintain SOPs and work instructions across patient support and specialty pharmacy partners
- Oversee patient assistance eligibility criteria, income verification, enrollment governance, annual review, and re-certification
- Own reporting, scorecards, program utilization, and enrollment funnel performance; translate insights into recommendations
- Partner with Commercial Analytics and Finance on copay and free-goods forecasting, accrual support, and gross-to-net implications
- Partner with Marketing on patient support program materials
- Collaborate with Market Access, Trade and Distribution, Field Reimbursement, Sales, Marketing, Medical Affairs, Quality, Pharmacovigilance, IT, Legal, and Compliance
- Ensure adverse event and product complaint intake, documentation, reporting, and vendor training requirements are incorporated into workflows
- Address issues affecting patient access, product initiation, or continuity of therapy
- Ensure compliance with company policies, HIPAA, OIG guidance, and the federal Anti-Kickback Statute
- Participate in company-sponsored meetings, trade shows, and industry conferences
- Follow company compliance policies, procedures, and training requirements
- Perform other duties as assigned
Requirements:
- Bachelor's degree required
- 8+ years of experience in patient services, market access, reimbursement, or distribution within a pharmaceutical or biotechnology manufacturer
- 2+ years managing external patient support, HUB, or copay vendor relationships
- Demonstrated experience launching a patient services HUB and/or supporting a specialty product launch
- Strong familiarity with copay assistance, PAP, bridge and free drug programs, and financial support models required
- Experience in access for a pharmacy benefit product required
- Experience managing teams and in-line leadership roles
- Demonstrated understanding of healthcare compliance frameworks, including HIPAA, OIG guidance, and the federal Anti-Kickback Statute
- Ability to travel up to 25% of the time
- Direct experience building new patient assistance and patient support programs preferred
- Experience in rare disease or orphan product commercialization preferred
- Familiarity with pulmonary hypertension, including WHO Group 1 and WHO Group 3 disease states preferred
- Understanding of pharmacovigilance integration and compliant patient education practices preferred
- Experience with copay accumulator, maximizer, and Alternative Funding Program mitigation strategies preferred
- Financial acumen in budgeting, forecasting, and profitability management preferred
- Experience leveraging CRM platforms and patient support performance analytics preferred
- Experience working in a smaller or growth-stage biopharmaceutical environment preferred
Benefits:
- Competitive compensation package
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k) Savings Retirement Plan
- Employee Stock Purchase Plan (ESPP)
- Reasonable accommodation for qualified individuals with disabilities
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