Director, Project Management – EDS
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Job Description
Director leading Clinical Project Managers at UBC, a clinical research services organization. Overseeing clinical trials, observational research, resourcing, quality, budgets, and client delivery.
Responsibilities:
- Directly manage a team of Clinical Project Managers, including hiring, onboarding, coaching, performance reviews, career development, and succession planning
- Set performance expectations aligned to KPIs including on-time milestones, budget adherence, quality metrics, client satisfaction/NPS, revenue delivery, utilization, and retention
- Hold PMs accountable to process discipline, SOP compliance, and consistent use of enterprise systems
- Build and sustain a high-functioning team culture grounded in ownership, accountability, and continuous improvement
- Lead performance improvement plans and disciplinary actions with HR when required
- Implement and refine resource allocation strategies to match supply with portfolio demand
- Maintain team utilization within target ranges while balancing billability with training, mentorship, and business development support
- Own contingency planning for leave coverage, unplanned attrition, and portfolio surges
- Drive adoption of SOPs, RACI, and governance frameworks across the PM team
- Participate in Project Review processes to identify risks, coach PMs, reinforce standards, and drive corrective actions
- Ensure timely and accurate updates to Planisware milestones, baselines, and financial forecasts
- Champion inspection readiness and portfolio health tracking
- Partner with Quality Assurance on CAPA execution, audit response, and SOP improvement
- Represent UBC in governance meetings, business reviews, and escalation calls as needed
- Ensure PMs deliver executive-ready communication and status reporting to clients and internal leadership
- Partner with functional heads across Data Management, Clinical Operations, Biostatistics, Medical Writing, Regulatory, and Site Management to resolve resourcing, quality, and delivery issues
- Collaborate with HR, Finance, and Segment leadership on org design, compensation planning, and capacity forecasting
- Directly manage typically 10 to 15 Clinical Project Manager reports, including Senior PMs and PMs
- Own hiring, performance management, compensation recommendations, career development, and succession planning for the team
Requirements:
- Bachelor's degree in a life science, health science, or related field required
- Advanced degree (MS, PharmD, PhD, MBA) preferred
- Minimum 10 years of clinical project management experience in a CRO, pharmaceutical, or biotech setting
- At least 5 years of direct people management experience
- Demonstrated track record of leading teams delivering full-service clinical trials and/or post-authorization safety studies (PASS), registries, and RWE programs
- Proven ability to lead teams accountable for revenue delivery, margin management, and change order execution across a portfolio
- Deep expertise in project management methodology, resource planning, risk management, and contingency planning
- Strong command of enterprise delivery systems (Planisware, CTMS, financial forecasting tools) and productivity platforms (SharePoint, Teams, Excel, Copilot)
- Experience with regulatory inspection readiness (FDA, EMA, Health Canada) and GCP/ICH standards
- Executive-level written and verbal communication skills; ability to synthesize complex issues into clear decisions and recommendations
- Demonstrated ability to hold teams accountable to KPIs while developing talent and sustaining engagement
- Comfort operating in a matrixed, global environment across US and European teams
- PMP or equivalent certification preferred
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