Director, Solution Engineering
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Job Description
Director of Solution Engineering overseeing a team at NICE to drive presales excellence. Leading technical strategy, team development, and customer engagement in Enterprise SaaS.
Responsibilities:
- Lead, mentor, and grow a diverse team of Solution Engineers.
- Foster a culture of innovation, accountability, and continuous learning.
- Encourage engineers to fuel their curiosity, take initiative, and avoid passive learning.
- Coach engineers to become future leaders and trusted advisors.
- Define and execute training and enablement plans focused on value-based selling, AI fluency, and CX transformation.
- Set clear objectives, KPIs, and career development paths for team members.
- Partner with Sales, Product, and Marketing to define and execute Go-To-Market (GTM) strategies.
- Support strategic sales opportunities, including executive-level presentations, solution design, and RFP responses.
- Drive technical strategy aligned with revenue goals and customer success metrics.
- Ensure proposed solutions are accurate, feasible, and executable within reasonable timeframes.
- Oversee the development of scalable, secure, and integrated solution architectures across CCaaS, CRM, AI/ML, and cloud platforms.
- Lead proof-of-value (PoV) engagements and pilot implementations.
- Advocate for product enhancements based on customer feedback and market trends.
- Assist engineers in deal reviews to fully scope and plan their solutions.
- Collaborate with Product, Engineering, Services, and Support to ensure seamless solution delivery and post-sales success.
- Act as a bridge between field teams and product management, influencing roadmap priorities.
- Develop and implement processes that drive efficiency and scale across the organization.
- Cultivate relationships with C-level executives and technical stakeholders.
- Deliver compelling technical narratives and value propositions tailored to industry-specific use cases.
- Represent the company at industry events, webinars, and executive briefings.
- Participate in customer meetings as a senior-level trusted advisor.
Requirements:
- 9–10+ years in senior technical presales or solutions architecture roles within Enterprise SaaS.
- 5+ years in presales management, with a proven track record of building and scaling high-performing teams.
- Strong background in Telecommunications, software development, systems integration, or solution implementation.
- Strong working knowledge of SIP, VoIP, SBCs, IP routing and related telecom Protocols.
- Proven success in managing large SE teams in enterprise SaaS, AI, or CX domains.
- Strong technical background in cloud platforms (AWS, Azure, GCP), CCaaS, CRM, and AI/ML technologies.
- Experience with enterprise architecture, integrations, and security/compliance frameworks.
- Exceptional communication, storytelling, and executive presence.
- Willingness to travel up to 50%, including occasional international travel.
Benefits:
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Remote work options
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