Director
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Job Description
Director managing client relationships for Axia Advisors within the healthcare sector. Proven leadership in project deliverables, strategic support, and stakeholder engagement.
Responsibilities:
- Client Relationship Management : Build trust, rapport, and a deep understanding of client project needs and deliverables while serving as a liaison and internal advocate for clients.
- Scope and Deliverables Development and Management: Prepare written statement of work (SOW) requirements and manage project deliverables from inception to completion.
- Customer Service Excellence : Ensure exceptional service delivery through personal efforts and guiding project team members.
- Strategic Client Support : Provide proactive, personalized, and strategic support to deliver a seamless client experience.
- Stakeholder Engagement : Prepare and lead internal and external meetings with key stakeholders to align objectives and expectations.
- Record Maintenance : Collaborate with associates to maintain accurate, up-to-date documentation of client interactions, milestones, issues, and deliverables.
- Process Standardization : Ensure consistent execution of tools, communication protocols, and project processes.
- Quality Assurance : Conduct reviews to ensure deliverables align with client goals and project requirements.
- Multitasking and Data Analysis : Manage multiple projects, analyze data, and disseminate findings to relevant departments.
- Timely Deliverables : Ensure project deliverables are met with clear and timely communication, in collaboration with colleagues.
- Goal Evaluation and Adjustment : Collaborate with the executive sponsor and project manager to evaluate progress and refine goals as necessary.
- Business Development : Identify additional client engagement opportunities.
Requirements:
- Extensive Healthcare Expertise : Over 25 years of experience in the healthcare industry, including managed care and commercial benefit sectors.
- Client Relationship Management : Proficient in managing complex client relationships and addressing multifaceted project needs.
- SOW Development : Skilled in creating comprehensive Statements of Work (SOW) to align with client objectives and project deliverables.
- Strategic Business Planning : Experienced in developing and executing business plans to support and exceed project goals.
- Executive Communication : Demonstrated excellence in written and oral communication, including presentations to high-level executives and leadership at all organizational levels.
Benefits:
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.
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