Diretor(a) de Pós-venda
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Leadership of Post-Sale structure and integration of customer relations teams in innovative education framework. Focus on engagement, support, and project management.
Responsibilities:
- Gestão de projetos e engajamento de clientes: garantir que o cliente alcance o primeiro valor e uma implementação sem atritos, focar na saúde da carteira, expansão de receita (Upsell) e retenção de longo prazo
- Gestão estratégica: supervisionar os Heads de Onboarding, Ongoing e Suporte, garantindo que não existam "silos" na comunicação
- Governança de dados: monitorar indicadores críticos como Churn, NPS, LTV e MRR em tempo real
- Execução ágil: liderar a priorização do atendimento com base no Score Ágil (Urgência x MRR), alinhando o esforço do time ao retorno estratégico
- Desenvolvimento de lideranças: mentorar gestores com perfis distintos, equilibrando foco em execução, planejamento e humanização do atendimento
- Interface executiva: Report com resultados trimestrais e métricas de OKRs para o Conselho e CEO.
Requirements:
- Experiência sólida em liderança de times de Pós-Venda ou Customer Sucess em modelos B2B e SaaS
- Familiaridade com metodologias ágeis e gestão de indicadores (OKRs e KPIs)
- Capacidade de transitar entre a visão analítica (dados e processos) e a gestão humanizada de pessoas
- Perfil resiliente para atuar em um ambiente de alto crescimento e inovação constante.
- Pós-graduação ou MBA na área de atendimento ao cliente (diferencial)
Benefits:
- Cartão de soluções flexíveis CAJU
- Plano de Saúde e Odonto Amil
- Parceiros para saúde do Proescker: Conexa Saúde, Wellhub (Gympass) e Clínicas de Saúde de Macapá
- Apoio psicológico interno
- Plano de Carreira Proesc com trilhas Técnica e Liderança
Similar Jobs
Senior Director, PDS Projects
Senior Director leading PDS Projects at JLL, driving innovation in real estate services and technology. Focused on empowering talented individuals to thrive and grow.
Director, Site Management – Monitoring
Director of Site Management & Monitoring overseeing clinical studies in Germany for Pfizer. Leading teams to ensure compliance and quality in clinical trial management.
Director, Securities-Based Lending – Wealth
Director of Secured Business Lending overseeing product strategy, governance, and relationship management at BMO. Responsible for financial performance and compliance in secured lending operations.
Publisher Development Director
Lead the Publisher Development team at OpenX, focusing on digital advertising strategies and partnerships. Drive initiatives and manage stakeholder relationships for optimal outcomes.
Oncology Regional Medical Scientific Director – Genitourinary Oncology
Medical Scientific Director focusing on Genitourinary Oncology. Engaging in scientific exchange while supporting medical affairs in Eastern Pennsylvania, New Jersey, and Delaware.
Director, Strategic Accounts – Data Centers
Director of Strategic Accounts focusing on Data Center customers with a remote work schedule. Driving revenue growth and managing key global accounts for Honeywell.
Executive Director – Healthcare Improvement Hub, Global Implementation Science Specialist, Physician (MD)
Enterprise Implementation Science Specialist at Lilly driving strategic implementation of healthcare improvement initiatives and collaborating with stakeholders to enhance care delivery. Focus on evidence-based practices for improved patient outcomes.
Director, Advisory Services
Director overseeing client advisory services and enterprise-level solutions at Huron Consulting Group. Leading client delivery, building relationships, and driving strategic growth for organizations.
Director of Analytics
Director of Analytics guiding analytics strategy and execution for Sage Dental's healthcare organization, leveraging advanced analytics and BI leadership to transform decision-making.
Senior Director, Business Transformation
Leads strategic business transformation programs at Centene, impacting healthcare communities and achieving operational efficiency through a diverse business transformation portfolio.
Associate Director, Investigator Initiated Trials
Associate Director managing Investigator Initiated Trials for BeOne, ensuring compliance with FDA regulations and supporting project management and review processes across multiple sites.
Director – Annuity Initiatives
Director of Annuity Initiatives overseeing product launches and enhancements in financial services. Responsible for cross-functional coordination and stakeholder experience in annuity initiatives.
Director, Annuity Pricing
Director leading pricing and profitability management for the company's annuity products. Responsible for strategic direction, compliance, and team leadership in a remote work setting.
Director, Annuity Product Analysis
Director of Annuity Product Analysis at Foresters Financial overseeing product development and regulatory compliance for US annuity market. Leading a team and managing product initiatives in the annuity sector.
Director, Corporate Accounts – Heavy Industrial Water Treatment
Director of Corporate Accounts leading growth in the power industry for Solenis. Developing strategies for critical power customers and managing a high-performing team of Corporate Account Managers.
Senior Director, Specialist Services
Sr. Director overseeing AI and machine learning in veterinary diagnostics at Antech. Leading medical initiatives for cutting-edge AI solutions, training, and quality assurance in diagnostic imaging.
Director, Digital and Process Transformation
Director overseeing Supply Chain process and digital transformation at Ciena. Shaping process excellence with AI-enabled operations and cross-functional collaboration across the enterprise.
Consulting Director – EVS, Patient Transportation
Senior leader for client-facing Environmental Services and Patient Transportation, driving strategy and operational excellence in healthcare. Delivering measurable financial results and optimizing service delivery models.
Global Health and Safety Director
Global Health and Safety Director leading safety strategy and compliance for EHS Support. Focusing on environmental consulting and global health and safety regulations in complex environments.
Associate Director – Category Management
Associate Director of Category Management at Ripple Foods accountable for end-to-end category strategy execution. Leverage insights and collaborations for profitable growth.