Dispatch Coordinator
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Job Description
Dispatch Coordinator assigning and tracking legal-document service jobs for ABC Legal Services. Coordinating process servers, resolving dispatch barriers, and monitoring coverage across Kansas.
Responsibilities:
- Monitor Skye internal application task board to identify aging unclaimed jobs
- Identify servers to claim jobs by contacting primary and nearby servers using Skye, maps, text, phone, and email
- Identify jobs that cannot be claimed because of missing customer information or other dispatch-blocking issues
- Resolve issues and escalate to teams when needed
- Monitor and report trends in stuck jobs
- Review unclaimed ZIP codes in assigned states and coordinate with county servers and the regional recruiter
- Notify the recruiter of locations needing additional coverage due to volume, unclaimed ZIP codes, offline vendors, sheriff dispatches, or poor local-server performance
- Coordinate and communicate frequently with servers and internal partners to keep operations running smoothly
Requirements:
- 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role
- Strong organizational skills with the ability to manage high-volume tasks and shifting priorities
- Excellent verbal and written communication skills
- Ability to analyze information, identify roadblocks, and escalate issues appropriately
- Comfortable navigating digital tools, internal platforms, and map-based systems
- Proven ability to work independently while contributing to team goals
- Reliable, consistent, and able to follow established processes with high accuracy
- Availability for a full-time Thursday–Monday schedule from 8am–5pm CST
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
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