Outreach Specialist
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Job Description
Outreach Specialist connecting cancer survivors with OncoveryCare’s virtual healthcare. Conducting outreach, supporting appointment scheduling, and improving onboarding workflows.
Responsibilities:
- Make outbound calls to eligible cancer survivors to introduce OncoveryCare and support them in scheduling care
- Ensure patients have the information and tech support needed to access their first appointment
- Send appointment confirmations and follow-up emails when patients can't be reached by phone
- Work closely with the care team to troubleshoot issues and ensure a smooth patient experience
- Send welcome packets and educational materials to patients
- Maintain accurate records of outreach efforts and scheduled appointments
- Share feedback on outreach trends and patient conversations and suggest workflow improvements
- Handle administrative tasks supporting an efficient onboarding process
- Complete onboarding to the outreach model and tools within the first 90 days
- Take ownership of outreach and onboarding responsibilities within the first year
Requirements:
- 2-3 years of experience in a patient-facing, customer service, sales, or care coordination role
- A warm, professional, and empathetic phone presence
- Comfort with cold-calling, high-volume outreach, and engaging patients who may not be expecting your call
- Sensitivity and compassion when discussing cancer and working with survivors
- Strong organizational skills and attention to detail
- Self-motivated and comfortable working in a fast-paced, remote-first environment with minimal oversight
- Tech-savviness and ease with tools such as EHRs, CRMs, spreadsheets, and patient communication platforms
Benefits:
- Long-term growth opportunity within a fast-paced startup
- Opportunity to take on increasing responsibility in outreach, care coordination, or operations
- Equal opportunity and commitment to equity and inclusion
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