Dispatch Coordinator
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Job Description
Dispatch Coordinator coordinating process-server assignments for ABC Legal Services, a national legal-document service company. Monitoring unclaimed jobs, contacting servers, resolving dispatch issues, and escalating coverage gaps.
Responsibilities:
- Monitor skye internal application task board to identify aging unclaimed jobs
- Identify servers to claim jobs by contacting primary and nearby servers using skye, maps, text, phone, and email
- Identify jobs that cannot be claimed because of missing customer information or other dispatch-blocking issues
- Resolve issues and escalate to teams when needed
- Monitor and report trends in stuck jobs
- Review unclaimed zip codes in assigned states and coordinate with servers and regional recruiters
- Notify recruiters about locations needing additional coverage due to volume, unclaimed zip codes, offline vendors, sheriff dispatches, or poor local server performance
Requirements:
- 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role
- Strong organizational skills with the ability to manage high-volume tasks and shifting priorities
- Excellent verbal and written communication skills
- Ability to analyze information, identify roadblocks, and escalate issues appropriately
- Comfortable navigating digital tools, internal platforms, and map-based systems
- Proven ability to work independently while contributing to team goals
- Reliable, consistent, and able to follow established processes with high accuracy
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
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