District Parts & Service Manager
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Job Description
District Parts & Service Manager in Mitsubishi Motors NA managing dealer parts and service operations. Responsible for implementing policies and ensuring adherence across multiple dealerships in Georgia and Southern South Carolina.
Responsibilities:
- Regularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement.
- Monitor and advise regional management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc.
- Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability.
- Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etc.
- Provide automotive technical guidance/recommendations to dealership service personnel.
- Provide written and verbal communication to zone and corporate management on dealer’s performance.
- Process, resolve and close customer inquiries.
- Regular Travel to dealers.
- Other duties as assigned or requested.
Requirements:
- 5+ years of professional exempt level automotive retail/wholesale experience including 3+ years as a District Parts/Service Manager.
- Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
- Prior automotive wholesale experience in positions such as Warranty Auditor, Customer Service, etc.
- ASE certification in four or more areas.
- Must maintain a valid unconditional driver’s license and an approved driving record.
Benefits:
- Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
- Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
- This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
- Benefit from our 401(k) with Company match and annual contributions based on years of service.
- Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
- Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
- Experience our collaborative culture where ideas flow freely.
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