Donation Support Services Coordinator
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Job Description
Donation Support Services Coordinator coordinating donor referrals, authorization, and recovery logistics. Supporting organ, eye, and tissue donation across Ohio for Lifeline of Ohio.
Responsibilities:
- Coordinate and promote organ, eye, and tissue donation across Ohio
- Organize and assist with tasks so donation efforts run smoothly across multiple stakeholders
- Provide communication and ensure compliance with regulating, governing, and accepting agencies
- Work with hospital staff, funeral homes, coroners, tissue technicians, and organ recovery staff to coordinate the donation process
- Educate families about the opportunity to pursue organ, eye, and tissue donation
- Obtain and enter patient medical and social information
- Communicate referral and case information to internal and external stakeholders
- Identify initial suitability for tissue and eye donors
- Assess donor registry status or contact the appropriate organ procurement organization
- Document and evaluate medical suitability criteria
- Communicate with coroners and obtain permission for donation when applicable
- Coordinate authorization and UDRAI processes with partners and legal next of kin
- Support donor families with follow-up
- Contact tissue and eye processors for donor review and acceptance
- Document required information in the charting database
- Ensure documentation standards and policy deviations are addressed with Quality and Regulatory Affairs
- Coordinate donor transportation for recovery
- Complete touch-base calls during case progression and post-case follow-ups
- Ensure case checklists are completed timely
- Deliver shift reports and receive reports from the previous shift
Requirements:
- Certification in a healthcare related field or secondary degree in education, medical or healthcare preferred
- 2+ years experience working in a call center environment or a relevant combination of the listed education and experience
- Able to work mid shift hours
- Commitment and enthusiasm about the organization’s mission and programs
- Ability to work effectively in a remote environment, utilizing multiple communication channels
- Computer literacy with ability to effectively utilize multiple browsers and healthcare applications
- Ability to understand complex policies and procedures and follow directions accurately
- Detail-oriented with a critical degree of accuracy regarding data entry
- Friendly, helpful, and professional demeanor, both verbal and written
- Ability to work collaboratively with people from various backgrounds
- Candidates must be working from Ohio, Indiana, Kentucky, or South Carolina
Benefits:
- Competitive pay
- Affordable and comprehensive Medical, Dental, and Vision Plans (including PPO, HDHP, and FSA/HSA)
- Generous PTO bank available for immediate use
- 9 company holidays and 2 floating holidays of your choice
- Paid Maternity, Paternity, and Family Leave
- Free, unlimited access for you and your partner to Maven, a virtual women's & family health platform
- Company provided term life, AD&D, short-term and long-term disability insurance
- Company paid-for certifications and license renewals
- 401(k) plan (Traditional & Roth options) with company match
- Performance Bonuses
- Organizational dedication to internal advancement and promotion opportunities
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