Product Solutions Specialist
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Job Description
Product Solutions Specialist guiding LimeFlight’s airline customers through SaaS implementation, customization, and adoption. Translating business requirements into scalable solutions for sustainable inflight service management.
Responsibilities:
- Serve as the primary product contact for customers during onboarding, implementation, and customization projects
- Guide customers in adopting LimeFlight's recommended workflows, processes, and best practices
- Advise customers on maximizing value from LimeFlight's products
- Explain technical concepts, solution trade-offs, and implementation implications to business and technical stakeholders
- Support rollout activities, user acceptance testing, training, and change management
- Ensure delivered solutions achieve intended business outcomes and customer objectives
- Lead discovery workshops covering customer processes, operational challenges, business objectives, and technical environments
- Gather, challenge, refine, and validate customer requirements
- Identify opportunities to use existing product capabilities before introducing customizations
- Define solution approaches, user stories, functional specifications, and acceptance criteria
- Partner with Product Managers on requirements affecting product strategy, roadmap decisions, or platform architecture
- Own functional delivery of customization projects from discovery through deployment
- Collaborate with engineering teams throughout development, testing, and rollout
- Support solution validation, acceptance testing, and customer sign-off
- Manage scope and expectations while balancing customer needs with product maintainability
- Ensure delivered solutions are adopted and generate measurable customer value
Requirements:
- 5+ years of experience in Product Specialist or Business Analysis roles within a B2B SaaS environment
- Strong understanding of SaaS products and software implementation processes
- Strong technical understanding of SaaS platforms, APIs, integrations, data models, and software implementation concepts
- Excellent communication and stakeholder management skills
- Experience gathering and documenting business requirements
- Strong presentation and customer-facing skills
- Ability to translate customer needs into clear and structured requirements
- Highly organized with strong attention to detail
- Minimum English C1 proficiency
- Currently residing in or relocating to Europe
- Legally eligible to work full-time under an employment contract
- No freelance or B2B contracts offered
Benefits:
- Fully remote work arrangement
- Ongoing learning opportunities
- 2 annual one-week team events
- Equal opportunity and inclusive work environment
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