Senior MDM Steward
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Job Description
Senior MDM Data Steward governing patient and provider master data for LifeStance Health’s mental healthcare practice. Leading identity resolution, data quality, governance, and Snowflake metadata stewardship.
Responsibilities:
- Lead enterprise MDM stewardship operations, including work queue activities, complex identity resolution, duplicate remediation, merge/unmerge decisions, and record governance
- Investigate patient identity overlays, duplicates, and cross-system conflicts; determine root causes and drive corrective actions
- Own governance and integrity of provider master data, including NPI, taxonomy, licensure, credentialing, payer enrollment, practice location, employment status, and affiliations
- Partner with Data Architecture to evaluate and tune Verato match thresholds, referential matching, survivorship, and attribute precedence rules
- Establish business acceptance standards for mastered records, source-to-global ID crosswalks, identity resolution outcomes, and golden-record quality in Snowflake Silver
- Identify data quality defects, validate business rules, and direct remediation with Data Engineering and DataOps
- Define and refine data quality standards, metrics, thresholds, and issue-management processes
- Lead trend analysis and root-cause investigations across registration, scheduling, onboarding, credentialing, HR, interfaces, and source applications
- Maintain master data lineage, identifier crosswalks, business glossary terms, quality rules, stewardship procedures, issue records, and governance artifacts in Snowflake Horizon Catalog
- Serve as primary stewardship leader for Patient and Provider domains within the Data Governance Steering Committee
- Ensure stewardship operations comply with HIPAA minimum-necessary requirements, HITRUST controls, privacy, and security policies
- Coordinate identity-related incidents and data quality escalations across business and technical teams
- Direct remediation efforts with source-system owners and improve upstream governance and capture processes
- Develop and present executive-level stewardship performance reporting and monthly scorecards
- Liaise with MDM vendors and implementation partners on match-quality issues, configuration, platform capabilities, release planning, and implementation decisions
- Lead business stewardship for MDM implementations and enhancements, including profiling, remediation, threshold calibration, testing, cutover, adoption, and stabilization
Requirements:
- Bachelor's degree in Computer Information Systems, Management Information Systems, Computer Science, Data Analytics or a related field, or equivalent relevant experience
- 7+ years of experience in healthcare data stewardship, health information management (HIM), patient identity, provider data management, or MDM operations, including direct responsibility for patient or provider master data quality
- Hands-on experience with an enterprise EMPI or MDM platform, including steward queue management, duplicate remediation, merge/unmerge workflows, survivorship, and match-rule evaluation
- Verato experience strongly preferred; Reltio, NextGate/Rhapsody, Profisee, IBM Initiate, or comparable experience acceptable
- Working knowledge of healthcare patient and provider data structures and workflows
- Experience with athenaOne strongly preferred; familiarity with Salesforce provider credentialing and Workday as provider data sources is a plus
- Provider data expertise, including NPI/NPPES, taxonomy, state licensure, credentialing lifecycle, payer enrollment, locations, affiliations, and organizational relationships
- Proficient SQL skills and ability to independently query Snowflake
- Experience defining data quality rules, managing issue backlogs, performing root-cause analysis, and communicating trends and business impact to technical and non-technical stakeholders
- Understanding of HIPAA privacy and security requirements as applied to identity data, access, auditability, and merge/unmerge operations
- Ability to document standards, facilitate cross-functional decisions, train operational users, and communicate data quality findings to non-technical leaders
- Demonstrated success leading complex, cross-functional Master Data Management (MDM) initiatives
- Must be legally authorized to be employed in the United States
- Experience with Snowflake Horizon Catalog or another enterprise data catalog/governance platform preferred
- Experience reading data models, interpreting automated test results, and working within medallion or layered data architectures preferred
- Experience in behavioral health, multi-site outpatient practice, or another complex healthcare delivery environment preferred
- Familiarity with referential, probabilistic, and deterministic matching methods preferred
- Experience supporting an EMPI or MDM implementation preferred
- Experience producing stewardship scorecards and presenting data quality trends preferred
- Ability to sit, stand, bend, talk, hear, walk, and lift or move objects up to 25 pounds
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- AD&D insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- 401k retirement savings with employer match
- Paid parental leave
- Paid time off
- Holiday pay
- Employee Assistance Program
- Reasonable accommodations for applicants and employees with disabilities
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