Donor Information Associate, Level 3
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Job Description
Donor Information Associate reviewing medical charts and determining donor eligibility for Evergen, a regenerative medicine CDMO. Managing confidential records, databases, quality reviews, and associate training.
Responsibilities:
- Make recommendations focused on maximizing service quality and cost efficiency as a subject matter expert
- Utilize medical knowledge to determine donor eligibility
- Work with external partners to obtain complete and accurate medical chart information
- Analyze and organize confidential medical information in paper and electronic medical records
- Manage donor medical records and databases for statistical reports
- Perform quality reviews of departmental work
- Assist with educating and training other associates
- Complete training as coordinator, first review, second review, and one other role
- Ensure donor medical records are complete, accurate, and confidential
- Locate, print, scan, and organize paper and electronic medical charts
- Verify information in medical charts and assist with archiving records
- Maintain the department inbox
- Mentor less-experienced team members
- Perform other duties as assigned
Requirements:
- Associate degree required
- Bachelor's degree preferred
- 6 or more years chart reviewing experience
- 5 years of industry experience preferred
- Additional experience may be substituted for educational requirements
- CTBS certification preferred
- Lean Six Sigma certification preferred
- High attention to detail
- Excellent written and verbal communication
- Microsoft Office Suite
- Digital Chart Software
- Confidentiality
- Ability to move or lift objects up to 25 pounds
- Frequent (>75%) stationary position (standing or sitting) while utilizing digital displays
- Frequent (>75%) fine manipulation using hands and fingers (typing, opening, writing, clicking, paper sorting, etc.)
- Onsite office environment with assigned workstation, or home office environment for remote positions
Benefits:
- Paid Time Off (PTO)
- 401(k) with up to a 6% company match
- Holiday pay
- Medical, dental, and vision insurance
- Short-term and long-term disability coverage
- Paid parental leave
- Great Place to Work Certified workplace culture
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