EAP Care Advocate – Licensed Counselor/Social Worker
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Job Description
EAP Care Advocate providing remote mental health assessment, care navigation, case management, and counseling referrals. Supporting employees and dependents through CuraLinc Healthcare’s technology-enabled mental health services.
Responsibilities:
- Provide guidance, support, consultation and referrals to covered employees and dependents
- Conduct comprehensive clinical assessments, including identification of presenting issues, work-life challenges, and screening for risk and safety concerns
- Develop individualized care plans addressing each participant's clinical and sub-clinical needs
- Facilitate referrals and assist participants with securing appointments for short-term EAP counseling
- Provide mental health advocacy and navigation for participants needing higher levels of care
- Assist with referrals to employer-sponsored health management resources when appropriate
- Conduct active case management, including treatment plan reviews
- Perform timely follow-up to ensure connection to care, program satisfaction, and determine EAP service outcomes and impact
- Maintain accurate and complete records in compliance with HIPAA, ethical, and departmental guidelines
- Provide in-the-moment telephonic and digital support and personalized guidance to program participants
Requirements:
- Master's Degree in a Mental Health Discipline (e.g. - Social Work, Counseling, Marriage and Family Therapy)
- Relevant Post-Graduate Clinical Experience
- Clinical Licensure
- Familiarity and Comfort with Technology to Train and Work Remotely (e.g. - Microsoft Office Suite, Contact Management Systems, Web-Based Software, Soft Phone)
- Strong Reasoning Ability – Capacity to Collect Data, Establish Facts, Define Problems and Draw Valid Conclusions
- Ability to Thrive in a Fast-Paced, Fully Remote Work Environment
- Prior EAP and/or Case Management Experience a Plus
- Must be located in the continental United States or Hawaii
Benefits:
- 100% company-paid single tier medical coverage insurance
- PTO
- 401(k) with match
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Full-time salaried employment
- Fully remote work arrangement
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