eCom Operations Manager
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Job Description
eCom Operations Manager scaling systems and execution for a fast-growing DTC health and wellness brand. Owning SOPs, supply chain coordination, process improvement, and cross-team operations.
Responsibilities:
- Own and improve the company's day-to-day business operations
- Build, document, and continuously improve SOPs, workflows, and internal systems
- Coordinate supply chain, logistics, and other core eCommerce operations
- Identify operational bottlenecks and implement practical solutions
- Bring greater organization, accountability, and structure across the business
- Coordinate across teams to keep priorities and projects moving
- Support recruiting and interviewing as the team continues to grow
- Ensure processes evolve as the company scales rather than becoming bottlenecks
Requirements:
- 3+ years of relevant experience managing operations for a DTC/eCommerce brand
- Strong experience creating and implementing SOPs and operational systems
- Highly organized with the ability to manage multiple moving pieces
- Comfortable operating in a fast-paced, high-growth environment
- Proactive problem-solver who can work with limited hand-holding
- Strong ownership mentality — you don't just identify problems; you solve them
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