Ecommerce Admin Support Assistant
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Job Description
Ecommerce admin maintaining Shopify and BigCommerce product data for an Australian garden decor business. Supporting website accuracy, image editing, AI-assisted research, marketing collateral, and daily operations.
Responsibilities:
- Manage and update product listings across Shopify and BigCommerce platforms
- Update pricing, inventory levels, product descriptions, and category structures
- Continuously audit website content to identify and resolve broken links, listing errors, and system glitches
- Perform product data entry, spreadsheet formatting, data cleaning, error correction, and duplicate removal
- Prepare product images through background removal, cropping, and resizing
- Upload and organise processed product media across ecommerce channels
- Create marketing collateral using Canva and AI platforms
- Conduct daily research and administration using AI productivity tools such as ChatGPT and Claude
- Conduct outbound calls and support general operational tasks as priorities evolve
Requirements:
- At least four years of experience in an ecommerce administration, virtual assistant, or operations support role
- Advanced proficiency in Microsoft Excel for data entry, formatting, and data cleaning
- Practical experience preparing and editing product images using Canva, Photoroom, or AI tools
- Proven experience utilising AI tools such as ChatGPT and Claude for everyday work efficiency
- High level of attention to detail with a strong commitment to data accuracy
- Excellent written English communication capabilities
- Hardware setup meeting minimum specifications including an i5 or i7 10th-Gen processor, 16GB RAM, dual monitors, and high-speed internet with a backup connection
- Hands-on experience working directly with both Shopify and BigCommerce platforms
- Previous experience making outbound business support calls
- Demonstrated ability to create advanced workflows using AI design and research applications
Benefits:
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits
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