Senior Director, eCommerce and Customer Fulfillment Technologies
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Leading Slate’s vehicle eCommerce, fulfillment, marketplace, and GenAI product platforms. Improving customer purchase funnels, owner engagement, service, logistics, and corporate-function technology.
Responsibilities:
- Steward the slate.auto buying experience, including product content, merchandising, pricing display, availability and delivery messaging, payments, checkout, and site performance
- Own the top of the vehicle purchase funnel from first visit through product discovery, configurator build, payment estimate, and preorder
- Lead product management for vehicle discovery and configuration, Marketplace, configurator, cart and checkout, and owner account
- Build owner engagement programs for new product drops, collaborations, wrap changes, and SUV Kit conversions
- Build customer service and reverse logistics products, including self-service workflows and agent tools
- Provide self-service support and case handling tools for service providers, installation partners, and other partners
- Run the end-to-end order experience across accessories and wraps, supply chain, logistics, and installation partners
- Drive eCommerce Marketplace performance for accessories and wraps, including funnel conversion, merchandising, attach rate, repeat purchase, revenue, margin, and fulfillment costs
- Hire and lead product management and analytics teams
- Partner with software engineering on modern GenAI software development practices
- Build GenAI tools for finance, legal, HR, and commercial functions
- Deliver first-year outcomes including launch readiness, funnel instrumentation, buying-experience standards, service and corporate-function roadmaps, and lifecycle programs
Requirements:
- 12+ years of GM experience, with deep experience in eCommerce, digital product, or consumer retail, including leadership of a consumer eCommerce site
- Ownership of top-of-funnel conversion for a consumer site, from first visit through lead capture, reservation, or order, with measurable gains
- Product management leadership across customer-facing and internal products, such as customer or partner service, warranty, returns, or order and finance systems
- Track record of lifecycle, CRM, or loyalty programs that increased repeat purchase
- Strong quantitative skills, including SQL, funnel and cohort analysis, and experiment design
- Experience with physical goods where inventory, fulfillment, and logistics shape the customer experience
- Experience leading multi-disciplinary teams, including managing managers
- Applicants must be authorized to work in the United States on a permanent basis
- Preferred: Direct-to-consumer vehicle sales, online vehicle retail, or preorder programs
- Preferred: Automotive, aftermarket, powersports, or outdoor and recreation categories
- Preferred: Product configurators, fitment data, or installation and service networks
- Preferred: Warranty, returns, or dealer and service network systems
- Preferred: MBA or other advanced degree
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Vacation
- 401k
- Equity program eligibility
- Discretionary annual incentive program eligibility
Similar Jobs
Junior E-commerce Analyst – Affiliate Prospecting and Relationship Management
Analista de E-commerce Jr. na PRINCIPIA, prospectando e ativando afiliados do Mercado Livre e TikTok. Monitoramento de métricas, campanhas, comissões e conteúdo da marca.
Ecommerce Optimization Manager
Ecommerce Optimization Manager improving conversion, revenue, and checkout performance across KnowFully’s six healthcare education brands. Owning experimentation, merchandising, analytics, and website quality remotely in the U.S.
Senior Java Developer – Spring Boot, Shopify
Senior Java Developer building scalable Spring Boot services and Shopify integrations. Owning production systems, mentoring engineers, and shaping digital commerce technology.
E-Commerce, Digital Commerce – Intern / Working Student
E-Commerce-Praktikum bei Vision Brand House, einem Fashion- und Lifestyle-Brand-House. Optimierung von Shopify-Shops, Customer Journeys, Releases und Conversion für moderne Consumer Brands.
Senior Analyst, Non-Vehicle eCommerce Sales – Optimization
eCommerce analyst optimizing Ford’s online Accessories and Parts shopping experience. Improving product data, search, merchandising, conversion, and promotional execution.
eCommerce Advertising Specialist
eCommerce Advertising Specialist optimizing marketplace advertising, listings, and DTC content for internationally recognised consumer brands. Improving visibility, conversion, sales, and ROAS from anywhere in Bulgaria.
Head of E-Commerce Marketing
Marketing Lead driving Meta, Google, Amazon and CRM performance for Alpurial, an online horse-feed retailer. Owning growth, conversion, revenue metrics and team leadership.
E-commerce Assistant
Auxiliar de E-commerce da PRINCIPIA, empresa com operação em São Paulo. Prestando suporte de pré e pós-venda por WhatsApp, Instagram e Facebook.
E-Commerce Specialist
E-Commerce Specialist scaling Boolanga’s Amazon, e-shop, and partner commerce channels. Driving paid marketing, analytics, conversion optimization, and operational performance.
Shopify Store Manager, Developer
Shopify Store Manager & Developer improving Facelove Cosmetics’ beauty ecommerce store. Building pages, launching products and offers, and optimizing mobile shopping experiences.
E-commerce & Shopify Assistant
Marketing and Shopify Assistant supporting a modern home and furniture brand. Managing e-commerce, social media, website content and weekly email campaigns.
E-commerce Operator
E-commerce Operator maintaining Telos Media’s Shopify stores, product data, inventory, promotions, and integrations. Monitoring store health, SEO, reporting, and merchandising details.
E-commerce Operator
E-commerce Operator maintaining Telos Media’s Shopify stores, products, inventory, promotions, and SEO. Monitoring store health, sales data, product feeds, and merchandising issues.
Shopify Developer
Shopify Developer owning high-volume Shopify Plus storefronts, custom apps, and integrations. Building scalable e-commerce solutions for Satellite Office’s international brand clients.
E-Commerce Manager
E-Commerce Manager für HANS Brainfood, ein Start-up für nachhaltige Hanf-Lebensmittel und Cannabis-Produkte. Entwicklung von Shopify-Shops, SEO, Ads und Klaviyo-Marketing.
Director, E-Commerce Merchandising & Vendor Relations
Director leading e-commerce merchandising, vendor negotiations, and partner performance for BBQGuys.com, an outdoor living retailer. Driving catalog revenue, margins, conversion, and team development.
Ecommerce, Mobile App Content Specialist
Ecommerce and Mobile App Content Specialist at cannabis company Trulieve. Managing AEM content, QA testing, releases, and mobile UX optimization.
B2B Sales Manager – E-Commerce, ERP
B2B Sales Manager für E-Commerce-, ERP- und Digitalisierungslösungen bei dc. Gewinnung mittelständischer Kunden und Begleitung komplexer Vertriebsprozesse bis zum Vertragsabschluss.
AI Visual Creator – E-Commerce
AI Visual Creator:in erstellt hyperrealistische Produkt- und Modelbilder für SNOCKS, OCEANSAPART, femtis und Les Lunes. Fokus auf AI-Bildgenerierung, Markenästhetik und Conversion.
Senior Digital Experience Specialist
Senior digital experience specialist optimizing CRO, landing pages, and experiments for GoodRx’s U.S. prescription savings marketplace. Driving measurable growth across digital healthcare journeys.