EDI Helpdesk Representative
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Job Description
Remote EDI helpdesk representative supporting healthcare providers and transactions for Montana Medicaid. Researching issues, resolving inquiries, and maintaining accurate provider updates at Gainwell Technologies.
Responsibilities:
- Serve as the first point of contact for healthcare providers
- Answer inbound calls and respond to EDI and provider-related inquiries
- Research, troubleshoot, and resolve provider issues
- Escalate complex concerns to appropriate teams
- Conduct outbound follow-up calls and communications
- Process provider and member updates
- Maintain accuracy, compliance, and documentation standards
- Meet service, quality, and productivity goals
- Deliver professional and responsive customer support for Montana Medicaid operations
Requirements:
- High School Diploma or GED required
- Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, EDI support, or a related field
- Experience supporting healthcare providers, health plan members, claims processing, Medicaid programs, or healthcare customer service preferred
- Strong verbal and written communication skills
- Ability to research and explain information clearly
- Ability to navigate multiple systems and manage competing priorities
- Strong attention to detail in a remote work environment
- Candidates must reside in the United States; Montana residents strongly preferred
- Must successfully complete a skills and competency assessment
- Video cameras must be used during virtual interviews and the first week of training
Benefits:
- 100% remote position
- Equipment provided by Gainwell Technologies
- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
- Career growth, learning, and career development opportunities
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