Education Services Manager
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Job Description
Education Services Manager leading education content delivery for ITHAKA products. Collaborating with teams to improve educational practices and participant success metrics.
Responsibilities:
- Lead the coordination of core practices, services, and analytics for the Education team
- Apply evidence-based insights to improve impact
- Create and deliver education content that leads to the successful use of ITHAKA products and services
- Collaborate within and across teams to provide analytics/insights and recommend strategic improvements to team tools, processes, and content
- Create and implement strategic plans for management and delivery of education programs
- Coordinate standards and best practices for product education
- Collaborate with Education team members and cross-team collaborators to identify and implement process improvements
- Create and maintain core educational materials
- Plan and deliver compelling educational webinars
- Monitor and report on Education team metrics
Requirements:
- Demonstrated experience in customer education or training role for professional or adult learners
- Strong interpersonal and communication skills, and ability to collaborate effectively across teams
- Excellent organizational and project management skills
- Proven track record of iterating on programs based on data and feedback
- Strong analytical and strategic thinking skills
- Commitment to continuous improvement
- Able to manage multiple projects independently while keeping stakeholders informed
- Commitment to our organizational values of belonging, evidence, speed, teamwork, and trust
- Experience with instructional design models and adult learning strategies (preferred)
- Prior use of Learning Management Systems (LMS) such as Workday Learning, Moodle, or similar (preferred)
- Experience supporting global learners across time zones (preferred)
Benefits:
- medical, dental, and vision plans
- an employer-paid 10% retirement contribution
- paid parental and caregiver leave
- 22 days of paid time off
- 11 paid holidays
- up to 12 sick days
- wellness benefits
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