EHR Training Solution Consultant
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Job Description
Remote Training Solution Consultant supporting Oracle Health EHR workflows and user adoption. Delivering site-specific training, coaching, and end-user support for Veterans Affairs modernization.
Responsibilities:
- Serve as an embedded training and user-support resource for an assigned Tier 1 Subject Matter Expert team
- Provide timely, site-specific end-user support
- Identify and coordinate refresher-training needs
- Advise on training-content updates and maintain training materials, FAQs, job aids, communications, and user-facing resources
- Connect end users, SMEs, training stakeholders, local sites, and Access and Training program offices
- Participate in office hours, training sessions, communities of practice, virtual meetings, Tier meetings, and working sessions
- Coordinate site-specific user-support and refresher-training requests
- Coordinate with local site contacts and support functions to align training and support with business needs
- Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions
- Assess training gaps, recurring questions, user feedback, and adoption issues
- Track support themes, training activity, recurring issues, and user feedback; provide updates and recommendations
- Select and deliver or coordinate coaching, job aids, microlearning, demonstrations, facilitation, and refresher training
- Validate proficiency after interventions
- Support change-management and communications activities for revised workflows, tools, system functionality, or training materials
- Report on training activity, user feedback, recurring issues, emerging risks, and improvement opportunities
- Collaborate with Tier SMEs to improve end-user readiness, confidence, and adoption of Oracle Health EHR workflows and related tools
Requirements:
- 5+ years of related experience
- Experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment
- Experience with Oracle Health Electronic Health Record (EHR), including end-user support, workflow training, adoption, optimization, system implementation, onboarding, Oracle Health maintenance training, or system-related process changes
- Ability to translate complex clinical, operational, or system processes into clear, practical learning content and user guidance
- Strong facilitation, presentation, communication, and stakeholder-management skills
- Experience identifying learning needs and recommending appropriate training or performance-support solutions
- Ability to work independently while collaborating closely as an embedded member of a cross-functional team
- Strong organizational skills, including managing multiple requests, priorities, and follow-up activities
- Proficiency with common virtual collaboration, presentation, and documentation tools
- Candidate must live in the U.S.
- NACI (T1) public trust requirement
- Desired: Experience with Federal Electronic Health Record (FEHR)
- Desired: Experience supporting enterprise EHR implementations, process transformation, or large-scale change initiatives
- Desired: Experience developing or maintaining training materials, job aids, knowledge articles, FAQs, and facilitator guides
- Desired: Familiarity with learning-management systems, virtual-learning platforms, or knowledge-management tools
- Desired: Experience supporting geographically distributed sites, facilities, or diverse user groups
- Desired: Prior consulting or contractor experience supporting client teams
Benefits:
- AI-powered career tool identifying career steps and learning opportunities
- Internal mobility team supporting career goals
- Comprehensive benefits and wellness packages
- 401(k) with company match
- Competitive pay
- Paid time off
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan options
- Full flex work weeks where possible
- Vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave
- Typically 15 days of paid leave per calendar year
- 10 paid holidays per year
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- Award-winning culture of innovation and military-friendly workplace
- Remote work
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