Embedded Triage Analyst
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Job Description
Embedded Triage Analyst identifying and escalating extremist content for a global communications platform. Working remotely to support a client in maintaining safe online environments.
Responsibilities:
- Review and enforce escalations from moderation sites and internal client functions, using relevant tools and in strong adherence to performance metrics
- Identify targets for additional investigation, leveraging knowledge of indicators of extremist violence
- Identify areas to improve escalation quality and enforcement guidance for business processing outsourcing (BPO) sites
- Work cross-functionally to communicate extremism trends to inform training material and process improvement
- Review and tag results of violent extremism detection models, enforcing appropriately, and escalating critical-harm content for investigation by senior analysts
- Handle time-sensitive escalations and alerts with precise accuracy
- Be an effective member of a small team, focused on the delivery of high-impact services
- Other duties as assigned
Requirements:
- Approximately 1-3 years of prior experience in the field of monitoring online extremism and violent actor trends
- Bachelor’s degree in Conflict Studies, Terrorism Studies, Criminology, Intelligence, Security, or related field, or equivalent professional experience
- Fluency in English (both written and verbal)
- Additional language capabilities preferred (particularly German, French, Spanish, Polish or Russian)
- Experience working in teams focused on Content Moderation, Trust & Safety, or other roles involving policy identification, application, and utilisation of a ticketing system (preferred)
- Experience with data-based dashboards and business intelligence tooling, such as Looker, Tableau, Mode, as well as ticketing systems, such as Zendesk (preferred)
- Familiarity with online social communication platforms (preferred)
- Understanding of extremist behaviours in relation to gaming-related communities (preferred)
- Full existing authorisation to live and work in the UK
Benefits:
- Competitive salary
- Flexible working hours
- Professional development opportunities
- Remote work options
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