Engagement Manager
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Job Description
Entry-level Engagement Manager managing small to medium-sized projects at CSG. Collaborating with cross-functional teams to ensure project delivery meets budget and quality expectations.
Responsibilities:
- Manage one or more small to medium-sized projects or support the Manager, Implementation on larger initiatives.
- Be responsible for a function within the project, such as risk and issue management or reporting, and occasionally manage projects end to end.
- Be involved in creating or providing input to the project initiation documentation, delivery approach and internal program and solution delivery review for internal program approval.
- Deliver projects within the agreed budget, scope, and time, manage risks and issues; ensure quality of deliverables and documentation; and implement appropriate delivery practices and methods.
- Create communication plans, facilitate meetings and forums, and establish project infrastructure for information sharing with teams and stakeholders.
- Create or provide input to the project budget and resource forecast, and track delivery against budget, proactively manage issues and changes with the account lead.
- Participate in initiatives that improve our delivery practice and CSG as a whole.
Requirements:
- Bachelor’s degree or equivalent experience
- 1+ years of experience managing projects and/or service delivery
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders at all levels.
- Advanced knowledge of Microsoft Office - Word, Excel, and PowerPoint
- Ability to work in a Brazil-based CLT contract position
- Ability to read, write, speak and understand the English language in a business environment
Benefits:
- Work from Home
- Employee Belonging Groups
- Medical / Dental / Life Insurance
- Meal Voucher
- Day-care benefits
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
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