Engineer, Service Contact Center
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Job Description
Remote Engineer providing technical support for laboratory instruments at Agilent's service contact center. Handling customer inquiries and analyzing technical issues remotely.
Responsibilities:
- 전화 및 Kakao e-service를 활용한 기술 지원 제공
- 고객 문의를 신속하고 효율적으로 처리하며 CRM 시스템에 문서화 및 기록
- 문제의 근본 원인 분석 및 원격 해결(가능한 경우)
Requirements:
- 학사 또는 석사 학위 졸업
- 동종업계 또는 분석업무 관련 3년 미만의 경력 보유
- 분석 장비 관련 경험자 우대 (Chromatography, Spectroscopy 등)
Benefits:
- 체계적인 교육 프로그램
- Global Network를 통한 전문성 강화 기회
- 다양한 커리어 전환 기회
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