Engineering Manager – Communications Team
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Job Description
Engineering Manager in charge of communications infrastructure for Bestow. Leading a team of backend engineers to enhance document generation and customer communications.
Responsibilities:
- Remain hands-on in the code and actively participate in system design and architecture decisions
- Regularly review pull requests, providing thoughtful feedback that elevates code quality
- Partner with engineers on complex technical challenges, offering guidance without micromanaging
- Drive large initiatives from conception through delivery
- Own the document generation pipeline including templating, PDF rendering, carrier-and product-specific document configuration, and template lifecycle management
- Lead multi-channel notification delivery across email, SMS, and physical mail, including third-party provider integrations (e.g., Lob, SendGrid, Twilio), delivery status tracking, and webhook handling
- Design delivery failure handling including correct classification of provider errors (e.g., distinguishing user/4xx from system/5xx failures), retry logic, bounce/complaint management, and operational alerting
- Build compliance-driven communications infrastructure for regulatory disclosures, required notices, document verification, and end-to-end audit trails for document delivery
- Implement delivery observability including exposure of delivery failures in data feeds, idempotent retries, and custom monitoring/eventing for template processing
- Drive operational improvements including carrier template onboarding automation, reducing manual intervention, and streamlining the document-to-delivery lifecycle
- Orchestrate effective engineering ceremonies that promote collaboration and continuous improvement
- Create personalized growth plans for each team member, identifying strengths and development areas
- Provide regular, constructive feedback and create opportunities for engineers to expand their skills
- Balance technical excellence with business objectives
- Demonstrate sound judgment when making technical trade-offs
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders
Requirements:
- Bachelor's Degree or equivalent experience required
- 8+ years professional experience in the software industry, with at least 3 years of management experience while keeping your coding skills strong
- Professional experience with Go preferred
- Comfortable using Docker for local software development
- Familiar with modern, scalable system architectures (load balancing, horizontal scaling, etc.)
- Experience with PostgreSQL or other relational databases (comfortable writing ANSI SQL)
- Familiar with API design tools/languages (Protocol Buffers, Swagger, OpenAPI, etc.)
- Cloud computing & Kubernetes (or similar container orchestration) preferred
- Technical Aptitude; Fluency in programming, attention to detail, planning, understanding requirements, verification, Architecture Design
- GenAI Developer Tooling & Up-leveling Team: Leveraged GenAI developer tools to maintain strong, hands-on contribution capabilities in complex backend architectures while coaching engineers on utilizing AI to accelerate continuous integration, release strategies, and template onboarding automation. Ensured AI-generated code adhered strictly to microservice design principles and compliance frameworks.
- Deep understanding of the entire software development lifecycle, including feature inception, system maintenance, continuous integration and release strategies, and GenAI developer tooling
- Ability to track key metrics and consistently meet established Service Level Agreements (SLAs)
- Ability to understand complex technical problems and identify areas of risk
- Ability to go deep technically when necessary—you should be able to contribute changes to the team's codebases at any time
- Highly organized and detail-oriented
- Proven track record of building and retaining high-performing teams
- Strong problem-solving abilities
- Excellent communication and collaborative attitude
- End-to-end ownership mentality
Benefits:
- Competitive salary and equity based on role
- Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
- 100% paid-premium option for medical, dental, and vision insurance
- Lifestyle stipend to support your physical, emotional, and financial wellbeing
- Flexible work-from-home policy and open to remote
- Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
- Employee-led diversity, equity, and inclusion initiatives
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