Enrollment Coordinator, Bilingual
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Job Description
Enrollment Coordinator facilitating patient intake processes for behavioral health services in a remote setting. Supporting patients through the Collaborative Care Model and ensuring eligibility for care.
Responsibilities:
- Monitor multiple Electronic Health Record systems (i.e., AthenaOne, TouchWorks, EPIC) for new referrals and provider communication
- Serve as the first point of contact for referred patients, providing a welcoming and supportive experience
- Independently own and manage the patient referral entry and outreach queue - making up to an average of 50 calls/day with associated data entry
- Educate patients about the Collaborative Care Model, its benefits, and what to expect during enrollment
- Contact disengaged and unreached patients as well as those who request rescheduling of their intake
- Utilize de-escalation techniques when engaging patients who are frustrated or emotionally distressed with compassion
- Follow safety protocols to recognize and appropriately respond to patients expressing thoughts of self-harm or crisis
- Communicate with patients via phone, SMS, and email to complete the enrollment process
- Collaborate with healthcare providers and internal care teams to ensure seamless coordination and prompt updates on patient status
- Assist patients in understanding and verifying their insurance coverage as needed
Requirements:
- Bilingual – Fluent in Spanish and English (spoken and written)
- Degree in healthcare, social work, or related field (Bachelors preferred)
- 2+ years of experience in a healthcare, behavioral health, or administrative role
- Strong communication skills, both verbal and written, with the ability to interact with diverse populations
- Proficiency with data entry and experience using EHR/CRM systems
- Comfort and experience working in a remote fast-paced startup environment
- Dedicated quiet space with high-speed internet (download speeds of at least 100 Mbps and upload speeds of 20 Mbps) for making calls to patients/partners
Benefits:
- Competitive compensation
- Fantastic benefits package including PTO, health, vision, dental, 401k
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